What are the responsibilities and job description for the Customer Care Representative position at ATI Restoration?
Overview
In this customer-centric role, you will use your exceptional interpersonal skills and savvy negotiation skills to confidently save and retain clients who call ATI from the various media platforms such as media advertising or partner referrals. Once they call us expressing interest in our services, it is your job to convert them to an appointment with our outside sales team! Also, you will follow up on all prospects until they decide on a partner to use. Our team approach ensures you will have quality training; a host of terrific leads; and superior support to help you convince our callers to become customers. This is the job to have -- as our company is skyrocketing thanks to our marketing efforts!
Duties
- must be able to multitask/Excellent written and oral communications
- Responsible for skillfully retaining customers through positive customer relationship building.
- Save and re-sell the value of our products and services by adequately aligning their features, benefits, and price with the needs of our customers.
- Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
Qualifications
- Previous experience in a call center or customer service environment is preferred.
- Strong computer skills with the ability to navigate multiple software applications efficiently.
- Excellent verbal and written communication skills, with a focus on client services.
- Ability to analyze situations and provide appropriate solutions quickly.
- Experience with cash handling is advantageous.
- A positive attitude, strong work ethic, and the ability to work well under pressure.
Join us in delivering outstanding support to our customers while growing your career in a supportive environment here at ATI Restoration!
Job Type: Full-time
Pay: $18.77 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Question(s):
- Do you have call center Experience?
- Are you available to start immediately?
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Phoenix, AZ 85020 (Preferred)
Work Location: In person
Salary : $19 - $22
