Memory Care Director

POSITION SUMMARY

The Memory Care Director is a leader of the Community and sets the tone while upholding the standards of excellence regarding Memory Care resident care and satisfaction. They oversee the day-to-day Memory Care operations, in compliance with all applicable state and federal laws.

RESPONSIBILITIES

Include but are not limited to the following:

• Direct the performance of Memory Care team members.
• Lead and follow through on all POC through state surveys, abuse allegations and complaint investigations.
• Develop and maintain a professional relationship with licensors and Community professionals.
• Employ, supervise, and evaluate capable community team members to ensure quality services for residents, following company policies.
• Foster positive relationships with residents and families, maintaining regular contact and interactions, and addressing any resident and family concerns appropriately.
• Ensure the delivery of quality services and ensure positive resident relations by responding promptly and appropriately to resident needs, requests, and concerns.
• Carry out resident direct programing designed to achieve satisfaction by providing meaningful enrichment in activities and Community involvement.
• Collaborate with staff, while also developing team leaders through mentorship.
• Hold stand-up meetings, ensuring adherence to agenda.
• Complete additional duties as assigned by management to effectively manage resident needs, staffing, and working conditions.
• Will be required to occasionally do local travel and/or out-of-state travel for meetings or training.
• Supervisory Responsibility: Yes.

QUALIFICATIONS

• Education & Experience:
  • Must possess a minimum of a high school diploma or equivalent, bachelors degree in relevant field such as healthcare administration, business administration, or related field, preferred.
• Knowledge, Skills & Abilities:
  • Excellent communication and interpersonal skills for effective collaboration with staff, residents, families, and external stakeholders.
  • Proficient with electronic health record software.
  • Proficient with technology and proficient in various software programs, including Microsoft Word, Excel, Google, and others.
  • Knowledge of healthcare regulations and compliance standards.
  • Ability to multi-task, prioritize and have excellent time management skills.
  • Strong leadership abilities with experience in managing and motivating teams.
  • Understanding of quality assurance principles and experience in maintaining high standards of care.
  • Demonstrate excellent customer service skills, with the ability to foster positive relationships.
  • Commitment to ethical practices and promoting a positive culture.