What are the responsibilities and job description for the Gift Shop Lead position at Atlanta Botanical Garden Inc?
Description
Under the direction of the Gift Shop Manager, the Part-Time Gift Shop Lead supports the daily operations of the gift shop. This role focuses on providing excellent customer service, assisting with merchandise management, and maintaining the shop's visual and operational standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Service Excellence: Deliver outstanding service by engaging with guests, addressing inquiries, and ensuring a welcoming atmosphere.
- Merchandise Flow: Assist with restocking, organizing, and maintaining the sales floor. Ensure merchandise is displayed attractively and replenished as needed.
- Point of Sale: Perform sales transactions accurately, reconcile paperwork, and ensure proper handling of credit card processes.
- Visual Merchandising: Maintain attractive, clean, and organized displays in line with the shop’s standards.
- Operational Support: Open and close the shop during assigned shifts, following established procedures for security and operations.
- Team Collaboration: Work alongside staff and volunteers to ensure smooth operations and uphold customer service standards.
- Inventory Oversight: Assist with tracking inventory levels, reporting low-stock items, and supporting periodic inventory counts.
The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required.
Requirements
- Experience: At least one year of retail or customer service experience; leadership experience preferred.
- Skills: Strong communication, organization, and problem-solving skills. Ability to multi-task in a fast-paced environment.
- Technology: Proficient with point-of-sale systems and basic computer skills (Microsoft Word, Excel).
- Customer Service: Demonstrated ability to deliver exceptional guest experiences.
- Schedule: Must be available to work nights and weekends regularly.
PHYSICAL REQUIREMENTS
- Mobility: Ability to stand and walk for extended periods and perform light lifting (up to 25 lbs.).
- Environment: Comfortable working in a retail environment that includes busy periods and interacting with diverse guests.
This role offers an opportunity to contribute to the success of the gift shop by ensuring high-quality guest interactions and efficient operations during evening and weekend shifts.
WORK ENVIRONMENT
The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.
It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.
