What are the responsibilities and job description for the Guest Experience Associate-Gainesville position at Atlanta Botanical Garden Inc?
Description
The primary function of this position is to be a frontline ambassador for the Garden with a main focus of creating enjoyable and positive experiences for all visitors. The Guest Experience Associate will interact with visitors at the entry admissions area and throughout the Garden providing information and handling basic sales transactions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet arriving visitors and welcome them to the Garden
- Process all admission Point of Sale (POS) transactions and functions; handle credit transactions with a high level of accuracy and according to established policies
- Promote and actively sell annual garden memberships
- Assist visitors with Gift Shop purchases
- Cleans and stock Gift Shop as necessary
- Provide general information about the Garden and the Gainesville area
- Maintain brochure racks and cleanliness of visitor center area
- Assist with incoming phone calls, vendors and visitors arriving for appointments with staff
- May work in the Garden directing and assisting visitors during an event
- Share feedback from visitors with management; work to problem solve daily issues as possible
Requirements
- One year retail experience preferred
- Strong customer service skills; experience working in a customer focused capacity
- Flexibility of schedule to work shifts including weekends, evenings and holidays
- Experience with POS systems preferred
- Ability to multi-task and be organized
- Ability to be flexible and able to adapt to changes in daily routine and visitor needs
- Basic math and computer skills required
PHYSICAL REQUIREMENTS
- Intermittent standing and walking with extended periods of sitting at desk or working at point of sale computer.
- Position requires visual acuity to read details presented on a computer screen
- Manual dexterity to operate a computer keyboard and card swipe reader
- Manual dexterity to open and operate a cash drawer
- Ability to lift up to 40 pounds
MENTAL REQUIREMENTS
- Excellent organizational and time management skills
- Ability to effectively respond to multiple, changing and often conflicting priorities is essential
- Must be able to effectively interact with the general public of all dispositions and maintain a calm, friendly and pleasant demeanor at all times
The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.
It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.
