What are the responsibilities and job description for the Guest Experience Associate position at Atlanta Botanical Garden Inc?
Description
The Guest Experience Associate operates in various locations in the Atlanta Botanical Garden to include selling various tickets and garden memberships, and providing general information and supplies such as maps/informational brochures to guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Explain and sell the benefits of garden memberships
- Explain ticket prices, schedules, and garden special events
- Greet guests with a smile and a verbal welcome using an enthusiastic and pleasant manner
- Provide guests with information regarding activities conducted at the garden
- Provide guests with directions to food and merchandise venues, offices, and special events
- Communicate correct product information to guests regarding coupons, special offers, and upcoming events
- Assist individuals or groups with tickets and brochures
- Collect and secure payment for tickets sold
- Keep appropriate sales records
- Prepare till and tickets at the beginning of the day
- Balance payments and tickets sold at the end of each shift
- Maintain brochure and supply inventory in ticket booths
- Maintain clean working environment
- Maintain a working relationship with other departments to ensure up-to-date garden knowledge
- Assist in other areas of the department such as trains or any location throughout the garden
- Additional duties may be assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent education preferred
- Minimum of one year of experience in hospitality or customer service industry preferred
- Minimum of one year of cash handling experience preferred
- Previous sales experience preferred
- Must be able to maintain a good working relationship with coworkers
- Must be able to work days, nights, weekends, and holidays
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must be able to responsibly handle large sums of money
- Must be able to speak to large crowds
- Must be able to understand a personal computer’s basic functions and operate it
- Must be able to take direction from others in a fast paced environment
- Must be able to work independently and as part of a team
Requirements
PHYSICAL REQUIREMENTS
- Sit and stand for long periods and walk
- Must be able to reach with hands and arms; and use hands to finger, handle, and feel
- Frequently required to climb or balance and stoop, kneel, crouch, or crawl
- Frequently required to talk and hear
- Must occasionally lift and/or move carry, push, or pull at least 50 lbs.
- Specific vision requirements for this job include close vision, color vision, depth perception, ability to focus, and night vision
- Must be able to take directional cues directly or indirectly
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions
- The employee is regularly exposed to wet/or humid conditions, extreme heat or extreme cold
- The noise level of the work environment is usually moderate
- The environment can be moderate to fast paced
The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.
It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.
