Manager II, Operations (HAC)

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries about where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

Operations / Supply Chain

About the Role:

The individual in this position is responsible for leading food packing and/or client food distribution operations, utilizing volunteers and staff to complete all key tasks. This role will provide engagement, coordination and customer service to volunteers and clients-in-need across multiple shifts, in fixed and/or mobile distribution locations within the Atlanta Community Food Bank network. This position will ensure the execution of food center distribution and/or product rescue operations, including relevant warehouse, production and non-CDL transportation processes, while maintaining compliance with food, personnel and DOT safety, and program distribution reporting requirements. Support for some evening and weekend operations is required. This position reports to the Director, Operations.

What You’ll Do:

Leads a Team:

• Assigns performance goals, initiatives and work tasks to direct reports

• Coaches and develops team members to successfully perform in roles

• Ensures effective utilization of volunteer labor to execute inventory management, supply management, and client distribution plans

• Manages performance of team members, including administration of the performance management tools and the disciplinary processes

Customer Service

• Ensure execution of standards for volunteer assignment scheduling, training, and acknowledgement of production and supply chain activities

• Where relevant, respectfully schedule client intake and meals distribution

• Ensure appropriate volunteer and client data management, including client data confidentiality

Operations and Warehousing:

• Ensure effective execution of all inventory management activities, including product receipt, packaging, storage, and movement

• Execute appropriate food, personnel and/or transportation safety standards

• Implement continuous improvement to maintain effective process operations

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational, work and lived. Towards that end, our Inclusive Hiring process is grounded in a skills based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus

• Decision Making

• Accountability

• The Ability to Navigate Change

What You’ll Need: Skills and Experience your resume should demonstrate:

• Consistent history of building a successful team, including leading, coaching, developing, and managing performance, interviewing, and selecting team members, and resolving conflict

• Solid work history of successfully managing a warehousing and/or retail operation, including organization and maintenance of the physical space, managing staffing and/or coordination of volunteers, and planning and maintaining inventory levels Demonstrated success in developing and implementing processes in accordance with safety guidance while ensuring timely execution and delivery of product to clients

• Must have working knowledge of MS Office (Excel, Office, Outlook, Power point) and Google Software

• Must have demonstrated knowledge of production and warehouse management ERP software systems

• Must have good interpersonal, oral, and written communication skills; ability to multi-task, work on projects, use good judgment, work with and manage diverse work groups that work in a fast-paced environment.

Even Better if You Have:

• Demonstrated success in executing work through volunteers

• The ability to operate various types of warehouse equipment

• Previous operations work in compliance with food safety

You’ll Love this Position if:

• You are dependable, a team player and enjoy coaching and motivating staff and volunteers.

• You are passionate about helping others and believe in the mission of the Atlanta Community Food Bank – To fight hunger by engaging, educating, and empowering our community.

• You enjoy coming up with creative ideas and seeing the results of your plans while working in a positive community environment.

• You have experience working in a fast-paced environment and the ability to prioritize and multitask. If you enjoy rolling up your sleeves and doing whatever is necessary to get the job done.

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position works in a typical warehouse setting with varying temperatures.

• Must be comfortable working in warehouse environment with varying temperatures and be able to lift up to 50 pounds.

• This position will require frequent bending, stooping, reaching, climbing, and walking, and there may be extended periods of sitting and/or standing.?

• This position would normally have routine opportunities to alter physical position or change eye focus.?

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other role.