What are the responsibilities and job description for the Senior UPS Field Engineer position at Atlanta Executive Search, LLC.?
UPS Field Engineer
The UPS Field Engineer is an expert in the UPS industry and has extensive experience with UPS power systems. This is a leadership position that will supervise and train less experienced technicians and run projects. A UPS Field Engineeer should be able to : Oversee installation contractor, start up, maintain, and troubleshoot various types of UPS systems.
Key Job Responsibilities :
Perform routine preventative maintenance.
Troubleshoot DC power and UPS systems.
Perform Startup on UPS systems and assist on customer projects.
Replace battery systems.
Resolve client problems while mitigating downtime to resolve customer issues in a timely manner, while applying great customer service behaviors.
Work safely and follow all safety requirements.
Work independently or with a team in a professional manner.
Other duties as assigned.
Key Performance Measurements :
A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
Other key metrics prescribed by Concentric Reserve Power leadership, resulting in positive customer and Company impact.
Requirements
Ability to pass various pre-employment screenings.
Education : AAS Degree / Tech School or equivalent work experience.
Proficient with Microsoft Office and comfortable using other software programs for test reports, time sheets, and training.
Strong working knowledge of : AC and DC circuits, electronics, power, and necessary test equipment (DVM, O-scopes, PQM’s, load-banks, and other misc. hand tools).
Must have 5-7 years of technician experience in the UPS industry to be considered.
Strong communication skills – maintain a professional demeanor during high stress situations.
Ability to operate various company vehicle types in a safe and competent manner. Must have a valid driver’s license and a safe driving record with minimal traffic violations.
Ability to maintain effective and respected work relationships with others.
Excellent planning and organizational skills.
Leadership experience – takes ownership of problems and gives credit to team members.
Military service is a plus.
High level communication skills in all facets of business
High energy and positive attitude
Ability to sustain a significant travel commitment in the territory.
The territory will be South and Western NC and South Carolina. Position will be home based (remote) reporting to NC Regional manager in Raleigh.
Position will perform Maintenance and Repairs on multi-brand UPS systems. Some battery work required.
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