What are the responsibilities and job description for the AMH Service Technician - Field position at Atlanta Fork Lifts Inc?
SUMMARY
The Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field.
JOB DESCRIPTION
The Field Service Technician will perform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.
Requirements:SKILLS/RESPONSIBILITIES
- Troubleshoot and perform basic to complex repairs of forklifts
- Perform thorough forklift inspections to identify any repairs that are needed. Write down and report all findings ofpotential or additional repairs necessary on every work order
- Consult with customers in regard to needed repairs or additional maintenance items that are needed
- Must follow all safety procedure and safely operate power tools, lifts, hoists, etc.
- The ability to understand the necessary service and training manuals, including the ability to interpret schematicsand effectively use electrical diagnostic instruments
- Keep pace with industry innovations in order to make sound recommendations to customers
- Must be self-motivated and organized. Manage billable time and work in process efficiently
- Paperwork and documentation must be neat, clean, legible and organized
- Effectively communicate with customers, co-workers and management
- Clear penmanship and ability to record accurate information
- Must have excellent driving record
- Upkeep and safe operation of service vehicle. Manage truck stock and order parts needed for jobs through theparts department
- Must be able to lift up to 75 lbs. (and occasionally in excess of 75 lbs.)
- Must have basic computer skills
- Attend training classes and online courses as required
WORK EXPERIENCE REQUIREMENTS
2-3 years of relevant experience
EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS
High School Diploma/GED
Must have a valid, unrestricted driver's license
WORK CONDITIONS/PHYSICAL DEMANDS
Must have the physical stamina to perform continuously will full body motion for climbing, reaching, pushing, lifting and reaching, etc. Work is performed in a maintenance environment with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, and cold storage facilities and in other (sometimes) difficult or outdoor environments. May include working in our shop area. Must be able to lift 75 lbs.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace