Home Repair Coordinator

Overview: Atlanta Habitat for Humanity transforms communities by acting as a catalyst for neighborhood revitalization through education, innovative development, partnerships, and long-term relationships with families. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton.

Position Summary: The Home Repair Coordinator supports Atlanta Habitat’s mission by assisting with the identification, qualification and application processes for prospective Repair with Kindness (RWK) and Brush with Kindness (BWK) program participants.

Key Responsibilities:

• Assisting with the promotion of Atlanta Habitat’s RWK and BWK programs.
• Implementing Atlanta Habitat’s outreach strategy for the RWK and BWK programs.
• Providing one-on-one counseling support to potential RWK program participants to help them meet the program requirements.
• Coordinating and staffing RWK information sessions and individual RWK application appointments.
• Processing RWK and BWK applications.
• Identifying and recruiting program participants to meet or exceed organizational goals for the RWK and BWK programs.
• Coordinating with the RWK Program Manager and the BWK Program Manager to support the efficient and effective implementation of the policies and procedures for the RWK and BWK programs.
• Working with the Development and Communications departments, as needed, to assist with sponsorship information or marketing materials for the RWK and BWK programs.
• Using the Salesforce database to manage the workflow of each potential RWK and BWK program participant from outreach to project completion, including data entry, status changes, and monitoring the completion status of all RWK and BWK projects.
• Developing applicable reports from the Salesforce database.

Job Conditions:

• The position is full-time, minimum of 40 hours per week. Office hours are 8:30 am to 5:00 pm, Mondays through Fridays, with regular evening and weekend work required. Flexible schedule and hybrid work options must be worked out with the supervisor and be compliant with Atlanta Habitat’s policies.
• The Home Repair Coordinator reports to the Senior Home Repair & Aging in Place Programs Manager, and is a member of the organization’s Homeowner Services Department.
• This position is subject to a criminal background check and drug and alcohol testing.
• This position is subject to periodic DMV checks for driving records and a valid driver’s license.
• This position involves some driving around the Metro Atlanta area. A reliable vehicle and proof of insurance are required.
• The Home Repair Coordinator is expected to use discretion and independent judgment in carrying out his/her responsibilities and to represent the organization in a professional, knowledgeable and collegial manner at all times.
• Other conditions and benefits are explained in the Staff Policy Manual.

Education and Experience

• Bachelor’s degree.
• Two or more years of professional experience, preferably in sales, community outreach or housing.
• Previous experience in nonprofit work is preferred.
• Knowledge of housing issues and neighborhoods in the City of Atlanta.
• Background in consumer credit issues preferred.

Knowledge, Skills, and Abilities

• Excellent organizational, interpersonal, and customer service skills.
• Able to make engaging public presentations and facilitate group workshops.
• Able to develop and maintain professional relationships with stakeholders including, but not limited to, prospective program participants, volunteers, city agencies, community organizations, employers, government organizations, and Atlanta Habitat staff.
• Strong written and oral communication skills.
• Able to multitask.
• Able to meet deadlines and pay attention to details.
• Strong computer skills with knowledge of Microsoft Office (Outlook, Teams, Word, Excel).
• Database management skills are necessary, preferably with Salesforce.
• Able to work collaboratively within a team environment and across departments.
• Flexible and able to thrive in a fast-paced environment with frequent changes to priorities.
• Experience and expertise in issues related to aging in place and long-term homeownership.
• Able to think independently and apply decision-making skills.
• Able to plan and implement projects.
• Able to track progress against metrics and generate reports.

RWK Support

• Support the Outreach & Program Services Manager in setting annual goals for outreach and in developing the outreach strategy for the RWK program.
• Implement the outreach strategy by coordinating outreach efforts with the Home Repair Resource Specialist, completing research, canvassing neighborhoods, completing outreach events and workshops, and conducting other sales-related activities in order to secure qualified potential RWK program participants.
• Develop and maintain professional relationships with community organizations, government representatives, and others in furtherance of securing outreach events and qualified potential RWK program participants.
• Coordinate and complete RWK Information Sessions and presentations, on and off-site, to individuals and groups in order to recruit RWK program participants and to inform the community about Atlanta Habitat’s mission to transform communities.
• Schedule and conduct one-on-one RWK Information Session and application appointments for applicants as needed.
• Process and prepare all RWK applications and submit them to the Senior Home Repair & Aging in Place Programs Manager for final staff review.
• Support, counsel and follow up with applicants until their sweat equity hours, their closing, and their repairs are completed.
• Meet or exceed Homeowner Service's Department annual goals for RWK services delivered
• Keep records and input information into Salesforce from stakeholders, prospective participants, and applicants who have participated in outreach events, RWK Information Sessions, and application appointments.
• Coordinate with the RWK Program Manager from home inspection to the completion of home repairs to ensure timely and complete communication about the status of the project.
• Assist Senior Home Repair & Aging in Place Programs Manager to gather and execute necessary paperwork to ensure compliance with funding source requirements.
• Work with the Senior Home Repair & Aging in Place Programs Manager to periodically review the criteria for RWK program participation and provide input for recommendations for improvements.

BWK Services

• Work with the Home Repair Resource Specialist, the BWK Program Manager, and the Development and Communication departments to ensure the successful completion of the projected BWK projects each year.
• Manage the identification, application, and processing of all Combo BWK participants.
• Prepare participants and offer required support to ensure successful completion of BWK projects.

Homeowner Services Support

• Recommend updates to Homeowner Services materials used for outreach, program participant selection, and education.
• Develop knowledge of qualifications and requirements of the Homeownership program to cross-promote programs during outreach activities.
• Recommend updates to Homeowner Services policies and procedures.
• Attend department meetings.
• Assist the Homeowner Services department with the organization of special events for homeowners.

Other

• Prepare reports as requested in order to analyze and project success of BWK and RWK program efforts.
• Assist with information that relates to homebuyers for grants, city, county and other governmental agencies.
• Attend the outreach, scheduling, RWK & BWK deep dive, and staff meetings.
• Perform other duties as assigned.