Event Security Captain

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

The Security Supervisor (Captain) reports to the security management team and will supervise security officers at State Farm Arena. This is a part-time, non-union, hourly position.

Duties and Responsibilities:

Event Security

• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues’ guests, employees, and assets with respect towards everyone’s dignity and legal rights.
• Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
• Ensure enforcement and compliance with the venue’s Event Policies at all times.
• Assist with directional and informational inquiries.
• Serve as the escalation point for complaints/issues.
• Appropriately document all major/minor incidents.
• Represent State Farm Arena and the Security Department in an exemplary manner.
• Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied & complex tasks.
• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

Staff Supervision

• Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
• Train staff in basic guest service and security skills.
• Actively monitor staff interactions with State Farm Arena venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective.
• Effectively communicate escalated employee issues to Security Management Team.
• Administer appropriate performance reviews, counseling, and disciplinary documentation as needed to ensure compliance with State Farm Arena company/department policies.
• Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.
• Exhibit leadership qualities motivate staff & lead by example.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!