Stewardship Coordinator

Description

The Stewardship Coordinator is responsible for assisting with the stewardship of all donor levels with a primary focus on donors contributing cumulative gifts under $1,000 annually, ensuring meaningful engagement and recognition. This position supports donor acknowledgment, data management, and communication efforts, playing a vital role in enhancing donor retention and cultivation. Additionally, the Stewardship Coordinator provides administrative and logistical support to the Guardian Circle and Major Gift teams as needed.

Key Responsibilities

• Assist in the acknowledgment process for donors contributing gifts under $1,000, including preparing and sending personalized thank you notes, emails, and acknowledgment letters
• Help maintain a consistent donor stewardship calendar, ensuring regular communication and meaningful touchpoints
• Support donor retention efforts by sharing updates on the impact of gifts and the organization’s activities
• Maintain and organize stewardship supplies, including but not limited to letterhead, envelopes, business cards, and other materials to ensure consistent availability and efficient use
• Accurately document donor interactions, preferences, and contributions in the CRM system (Salesforce)
• Assist in generating reports on stewardship efforts and donor engagement for internal use
• Provide administrative and communication support for the monthly donor program, including retention strategies, impact updates, and acknowledgment processes
• Assist in segmenting donor lists for targeted appeals, acknowledgments, and stewardship touchpoints, ensuring the personalization of outreach
• Regularly review and update donor records to ensure data accuracy and consistency, especially for acknowledgment and reporting purposes
• Support the preparation of materials for donor events, recognition programs, and campaigns
• Work closely with the Direct Marketing and Stewardship Manager to implement donor-centric communication strategies
• Collaborate with the Marketing team to integrate digital and print stewardship efforts effectively
• Provide support to the Guardian Circle and Major Gift teams for special initiatives and projects as needed
• Handle donor inquiries via email, phone, and mailbag communications, ensuring exceptional customer service
• Assist with gift processing coordination and donor acknowledgment efforts in collaboration with the Finance team
• Support other tasks within the Community Engagement team as assigned

Qualifications

• Bachelor’s degree or equivalent experience in nonprofit management, fundraising, or communications preferred
• At least 1 year of experience in donor stewardship, customer service, or a related field
• Strong written and verbal communication skills, with keen attention to detail
• Proficiency in Microsoft Office Suite
• Intermediate knowledge of CRM systems (e.g., Salesforce, Stripe, Classy)
• Excellent organizational and multitasking abilities, with a proactive attitude toward problem-solving
• Team-oriented mindset with the ability to collaborate effectively across departments
• Passion for animal welfare and commitment to the mission of the Atlanta Humane Society
• Positive and professional demeanor, with a focus on delivering excellent donor experiences

Salary : $1,000