Job Description
Job Description
We are seeking a dynamic and outgoing individual who is eager and willing to create relationships in the community and put forth great efforts to grow membership and deposits. This individual should have past experience managing a financial services location and demonstrated leadership experience in motivating staff to serve our members and engage in consultative conversations with members regarding financial needs and solutions.
- 97% of the cost of employee healthcare covered by the company
- 100% of the cost of dental and vision covered by the company
- Generous PTO plan and federal holiday schedule
- 401(k) Plan with company match
- Culture focused on employee engagement, growth & giving back
- Mission dedicated to serving credit union members (our customers)!
Purpose : The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Branch Manager I provides leadership and oversight to a branch with total average monthly transactions of 1500 or less and is responsible for developing relationships within the community to promote the attraction of new members.
Essential Duties and Responsibilities : Other duties may be assigned
Deliver outstanding service to both internal and external members that is in alignment with our Service Promises :I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
I promise to demonstrate integrity in all my interactions.I promise to always treat you with dignity and respect.I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.I promise to safeguard the security and confidential nature of your financial information.I promise to greet you with a smile and thank you for your business when your transaction is completed.I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.Provides day-to-day oversight and management of the staff to ensure efficient and effective branch operations ensuring that members are greeted properly, and service needs are addressed professionally and expediently.Accepts accountability for the overall presence and cleanliness of the branch and is responsible for timely notification to facilities for items in need of attention or repair.Responsible for staff adherence to member service, compliance, safety, and other policies and procedures.Manages time and attendance for branch staff; Responsible for scheduling of hours worked to ensure adequate staffing for the operational hours of the branch.Responsible for the interviewing, hiring, planning, assignment of work tasks, management of performance standards, expectations, and sales or referral goals for the entire branch staff.Maintains up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.Drives for results and ensures that all staff members are engaged in member relationship building assignments.Meets established cross-sale and business development goals.Participates in community involvement as available or as time permits.Exhibits a thorough knowledge of all APCU branch transactional policies, procedures, processes, and overall checks and balances and holds staff accountable to the standards and expectations of each.Accepts responsibility for keeping front-line staff informed of operational, transactional, or procedural changes and the timely implementation of said changes into the operational processes and procedures at the branch.Establishes appropriate override permissions for all staff in accordance with APCU processes and procedures.Ensures that all staff is trained, and fully understands branch policy associated with check holds, the waiving or refunding of service fees, consistent use of Symitar transaction codes, and in any other decisions related to member transactions or member services.Partners with and collaborates with other branches or other departments within operations in order that the member’s transactional or service needs may be met; Ensures staff follows all hand-off or referral procedures.Serves as a resource for assisting members with credit card and loan requests.Works with a sense of urgency and advocates for swift resolutions to member complaints.Responsible for the assurances and staff accountabilities associated with the preparation of currency orders, maintenance of teller cash at required branch levels, incoming currency shipments, teller losses, and associated corrective action, ATM balances, balancing of teller drawers, etc.Assists internal and external auditors during periodic audits.Effectively uses written and oral communication skills in daily correspondence and completion of tasks.Maintains credibility and positive working relationships across all levels of employees, managers, and executives within the organization.Complies with all aspects of BSA / AML and OFAC regulations and Bank Secrecy Act as they relate to this position.Attend ongoing training as needed, including on and off-site workshops and webinars to maintain a prominent level of knowledge related to the position.less than 5% overnight travelOther duties as assigned.Supervisory Responsibilities : Directly supervises up to 4 branch employees. May manage other day-to-day task through indirect reporting relationships or through a matrixed management approach.
Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION and / or Experience :
An associate degree in business, business administration, or related field of study; 2 years relative work experience in lieu of degree3 years specific work experience in banking, financial services, or credit unions2 years of relative supervisory experienceProficiency with Microsoft Office productsPREFERRED EDUCATION and / or Experience :
1 years of experience as a Branch Manager or Assistant Branch Manager in a bank or credit unionPrior experience with Symitar, and Meridian LinkPhysical Job Requirements :
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand and sit regularly, bend and stoop as needed, see objects up close or at a distance, use peripheral vision. Must be able to lift and / or carry weights of 5 to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
Please note that an employment offer and your continued employment are contingent upon acceptable results of a background and credit check, satisfactory proof of your right to work in the U.S.
