What are the responsibilities and job description for the Receptionist Corporate HQ position at Atlanta Postal Credit Union?
Reports To: VP Retail Experience
Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”
Essential Duties and Responsibilities: Other duties may be assigned.
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Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
- I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
- I promise to demonstrate integrity in all my interactions.
- I promise to always treat you with dignity and respect.
- I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.
- I promise to safeguard the security and confidential nature of your financial information.
- I promise to greet you with a smile and thank you for your business when your transaction is completed.
- I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
- Promptly, and in a friendly and professional manner greets all visitors to the building.
- Ensures that the receptionist area and surrounding areas are neat, clean, tidy and always free of clutter; Puts in a ticket to facilities where assistance, repairs, or maintenance is required.
- As needed, required, or requested, performs general administrative tasks including but not limited to faxing, photocopying, notifying building occupants of visitor arrivals, providing instructions on navigating specific areas of the building, handling basic inquiries, etc.
- Follows established security protocols, processes, and procedures.
- As required, will manage and maintain visitor logs, and/or issue visitor badges in accordance with established security protocols.
- Ensures that only authorized people advance to visit other floors in the building.
- As requested, will provide basic information such as contact information, available branch services, office or building hours, receive and distribute phone messages to building occupants, etc.
- As requested, may assist with the booking, set up, or coordination of catering or refreshments for community events held in the building.
- As needed or assigned, provide logistical support for office events, employee functions, or branch functions and activities.
- May occasionally assist with mail or mail distribution.
- Effectively uses written and oral communication skills in daily correspondence and completion of tasks, interactions with members, staff, vendors, and regulators.
- Consistently communicates a positive and clear message around the credit union’s strategic goals, objectives, and delivery of quality services to members.
- Complies with all aspects of BSA/AML, OFAC, NCUA regulations as they relate to this position.
- Demonstrates attention to detail and strong customer service skills.
- Other duties as assigned.
Supervisory Responsibilities: No direct reports. May manage day-to-day tasks through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.
REQUIRED Education and/or Experience:
- Requires a level of knowledge normally gained with a high school diploma or equivalent
- 1 to 3 years of prior customer service experience
- Proficiency in Microsoft Office software
- 3 or more years of prior experience as a front desk receptionist or administrative assistant in a corporate environment
- Prior experience scheduling or coordinating meetings
- A general understanding of retail banking services and product offerings
Physical Job Requirements:
APCU Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. APCU Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.
