Customer Service Coordinator (BDC)

Job Description

We are looking for Customer Service Appointment Coordinators to join our team! This is a great career opportunity for applicants with automotive experience or any other customer service/telephone contact experience.

The Customer Service Appointment Coordinator, known in the industry as a Business Development Center (BDC) Representative, is the first person our customers speak to on the phone and via the internet. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs.

We offer:

• 40 Hour work week
• Hourly salary PLUS commission
• Paid training
• Brand new facility
• Medical, Dental, & Vision (after 90 days of employment)
• 401(k)
• Paid vacation
• Discounted vehicle purchases

We want to hire only the best, so you must pass a drug test and a background check.

We are committed to providing the highest levels of customer service through our unsurpassed knowledge of the vehicles that we sell and service. Our staff of automotive professionals take pride in representing our brands and are well versed in the innovative design, advanced technology, and superior performance that the brand represents.

Responsibilities

• Answers all incoming calls to the department and schedules appointments
• Answers all internet inquiries to facilitate appointments into the dealership
• Makes phone calls to customers after they have visited the showroom to find out about their experience
• Makes outbound calls to current customers to remind them of lease termination or equity positions in retail vehicles
• Maintains accurate sales documentation in CRM
• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
• Attends all staff meetings, trainings, and educational classes as required
• Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
• Performs other duties as assigned

Qualifications

• Must have a clear, articulate and pleasant speaking voice
• Must be a genuine person
• Customer service and/or telephone contact experience
• Must be dependable and report to work every day on time
• Must be friendly and upbeat and like talking on the phone helping people find answers to their questions
• Must be able to address and answer customer requests via phone and e-mail
• Strong organizational skills and the ability to effectively multi-task
• Excellent bi-lingual communication skills a plus (writing and speaking)
• Excellent follow-up skills
• Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours
• Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
• Must be a "people person" but still know how to control the conversation
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Excellent telephone skills
• Proficient computer and internet skills
• Sales experience a plus (any industry)

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program