Internet / BDC Specialist

Job Description

We are seeking a Customer Service Appointment Coordinator to join our Internet Sales Team. The Customer Service Appointment Coordinator, known in the industry as a Business Development Center (BDC) Representative is the first person our customers speak to on the phone and via the Internet. BDC representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for a candidate who has a professional voice and is sympathetic to our customer's needs. This is a great career opportunity for applicants with automotive experience or any other customer service/telephone contact experience.

Nights and weekends are a must!

We want to hire only the best, so you must pass a drug test and a background check.

We invest in our team through our benefits, long-term career opportunities, and training programs because we believe happy employees make happy customers. Our management team is dedicated to your success, we also offer great opportunity for professional development. If you are looking for a great opportunity to shift your career into drive, please apply with us today!

Responsibilities

• Promotes and seeks out opportunities to deliver a top-notch customer experience
• Interacts with customers to identify their individual needs and opportunities for new/used cars sales presentation
• Works closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Completes phone calls as assigned by the BDC Manager
• Acts as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conducts sales department service tours
• Stays informed about new products, features, accessories, etc., and their benefits to customers
• Attends product and sales training as requested by BDC
• Attends sales meetings
• Maintains a professional appearance
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides timely and accurate reports as required
• Greets all customers in a warm, sincere, and helpful manner
• Handles customer complaints or escalates when necessary
• Complies with and enforces all safety policies and procedures
• Performs other duties as assigned

Qualifications

• High school diploma or GED
• BDC experience preferred
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, and advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to interpret and follow instructions shared in written, verbal, diagram, or schedule
• Clean driving record and a valid driver’s license
• Must pass a pre-employment background and drug test
• Able to achieve goals with limited direct supervision
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.