Automotive BDC Manager

The BDC Manager oversees the BDC team to ensure customer satisfaction and business growth. The ideal candidate is a true sales professional with a strong customer focus. Candidates must have large auto group/dealership experience along with CRM, Reynolds & Reynolds, and Phone Scripts experience. Knowledge of computers and strong organizational and multi-tasking skills are required. Candidates must be able to work one or two evenings per week and Saturday with a weekday and Sunday off. The last weekend of the month, both Saturday and Sunday, is required.

We want to hire only the best, so you must pass a drug test and a background check and have a valid NYS driver’s license.

Responsibilities

• Ensures all incoming sales calls are answered and handled correctly and efficiently
• Ensures all internet leads are responded to and followed up according to the group and manufacturer requirements
• Makes follow-up calls to unsold/sold customers and makes CSI follow-up calls
• Provides sales reports for the management team
• Assists customers by answering their questions and helping them demo, select, and purchase the right vehicle for their needs
• Helps schedule, train, and supervise BDC/Internet Staff
• Performs proper customer follow-up to unsold customers to maximize all selling opportunities
• Maintains a sold customer follow-up system that encourages repeat and referral business to contribute to customer satisfaction
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides timely and accurate reports as required
• Greets all customers in a warm, sincere, and helpful manner
• Handles customer complaints or escalates when necessary
• Complies with and enforces all safety policies and procedures
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Experience as BDC Manager for a large auto group/dealership
• CRM, Reynolds & Reynolds, and Phone Scripts experience
• Able to achieve goals with limited direct supervision
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Good computer skills
• Must be able to work one or two evenings per week and every Saturday as well as the last weekend of the month (both Saturday and Sunday)

Full-Time- Includes Nights and Weekends

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program