What are the responsibilities and job description for the Customer Service Representative position at Atlantic Aviation?
Company Description
Atlantic Aviation operates over 100 fixed base operator (FBO) locations across the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling, line services, and hangar and ramp storage. Our goal is to lead the aviation industry toward a more sustainable future while prioritizing excellent customer experiences.
Role Description
This is a full-time, on-site role for a Customer Service Representative, located in New Windsor, NY. The Customer Service Representative will be responsible for assisting customers, ensuring customer satisfaction, providing support, and enhancing the overall customer experience. Daily tasks include handling inquiries, resolving issues, and collaborating with team members to maintain a welcoming environment.
Qualifications
- Customer Service, Customer Support, and Customer Service Representatives skills
- Experience in ensuring Customer Satisfaction and enhancing Customer Experience
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Previous experience in the aviation industry is a plus but not required
- High school diploma or equivalent required
