What are the responsibilities and job description for the Claims Trainer position at Atlantic Casualty Insurance Co.?
Atlantic Casualty Insurance Company (ACIC), formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A . ACIC has been certified a “Great Place to Work” for the last 3 years and on Fortune’s “Best Place to Work” list of the top 100 best small and medium companies to work.
With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard, and valued. At Atlantic Casualty, we are family! We care about our associates physical, emotional, and professional health and emphasize wellness benefits, charity, and training programs offered. We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.
Benefits of Atlantic Casualty include:
www.atlanticcasualty.net/about-acic/our-careers/
SUMMARY:
The Senior Claims Trainer (SCT) will be responsible for conducting claims on boarding and administering the initial systems and test environment training over a 3-4week period to newly hired staff adjusters, examiners, supervisors, managers and directors. Additionally, the SCT will assist with developing and implementing refresher and/or advanced training programs as needed or requested for support, adjusting and/or management staff as well as co-ordinate the development and delivery of CE Courses. Further, the SCT will help maintain and update an ACIC Training Group SharePoint folder.
Upon completion of the on-boarding the SCT will coordinate with the new hires’ manager to complete a 120-Day post training-transition plan. During this time the SCT will complete 30-Day post training audits of 2 to 3 production claims to track their post training performance and provide additional or refresher training as indicated. Additionally, SCT will continue to follow up with the new hire throughout the remaining 90-days of the post-training transition to determine if additional support, instruction, and/or assistance from training is needed.
Finally, the SCT will provide one-on-one and/or group refresher training for established associates and/or managers on identified topics, following the outcome of their quarterly audits or at the request of leadership.
Essential Functions:
MENTAL REQUIREMENTS:
The ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to think independently, to collect, compile and organize facts and figures in accordance with established procedures. The ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus. The employee must hold a valid driver’s license and be able to drive a car as well as travel overnight by plane.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works indoors at a cubicle with a computer. The noise level is usually moderate.
TRAVEL:
20% to40% (depending on where the claims trainer(s) are located, they may need to travel to branch offices to visit and train claims staff.
With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard, and valued. At Atlantic Casualty, we are family! We care about our associates physical, emotional, and professional health and emphasize wellness benefits, charity, and training programs offered. We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.
Benefits of Atlantic Casualty include:
- Health, Dental, Vision, and Pet Insurance
- 401(k) Plan Company Match
- Student Loan Assistance and Tuition Reimbursement
- Parental Leave
- Career Growth and Opportunities for Promotions
www.atlanticcasualty.net/about-acic/our-careers/
SUMMARY:
The Senior Claims Trainer (SCT) will be responsible for conducting claims on boarding and administering the initial systems and test environment training over a 3-4week period to newly hired staff adjusters, examiners, supervisors, managers and directors. Additionally, the SCT will assist with developing and implementing refresher and/or advanced training programs as needed or requested for support, adjusting and/or management staff as well as co-ordinate the development and delivery of CE Courses. Further, the SCT will help maintain and update an ACIC Training Group SharePoint folder.
Upon completion of the on-boarding the SCT will coordinate with the new hires’ manager to complete a 120-Day post training-transition plan. During this time the SCT will complete 30-Day post training audits of 2 to 3 production claims to track their post training performance and provide additional or refresher training as indicated. Additionally, SCT will continue to follow up with the new hire throughout the remaining 90-days of the post-training transition to determine if additional support, instruction, and/or assistance from training is needed.
Finally, the SCT will provide one-on-one and/or group refresher training for established associates and/or managers on identified topics, following the outcome of their quarterly audits or at the request of leadership.
Essential Functions:
- Develop and implement training programs for new hires and current claims staff at all levels and that addresses all lines of business ACIC writes.
- Periodically reviews the training programs to make sure they are current with regulatory requirements and legal jurisdictions, and to meet the needs of staff.
- Excellent communication skills to provide feedback to management and adjustment staff based on audit results.
- Develop individual and/or group training programs as needed based on audit results.
- Demonstrate advanced knowledge of coverage, liability, investigation, litigation, negotiation, salvage, subrogation, of general liability, construction defect, property, garage and auto physical damage claims handling.
- Regular contact with Directors, managers, examiners, adjusters and other department personnel.
- Review and handle sensitive confidential information in a professional manner in keeping with the company’s privacy policy.
- Perform other similar or related duties as assigned.
- A four-year degree from an accredited institution or equivalent experience.
- Knowledge of and adherence to, the state laws and regulations governing the handling of property and casualty claims throughout the United States.
- Knowledge of coverage, liability, investigation, litigation, negotiation, salvage, subrogation, of general liability, construction defect, property, garage and auto physical damage claims handling.
- An understanding of accounting principles, construction, underwriting, marketing and auto physical damage and/or property estimating.
- 5-10 years prior insurance claims training experience
- 3-5 years leadership training experience
- Experience with developing training programs, CE courses, etc.
- Experience with Word, Powerpoint, Sharepoint and Excel systems.
- 5-10 years prior insurance claims training experience
- 3-5 years leadership training experience
- 10-15 plus years successful handling of commercial claims including advanced skills in coverage analysis, investigation, litigation management, negotiation, salvage and subrogation.
- Knowledge of medical terms and legal issues.
- Knowledge of commercial property claims and/or construction defect claims.
- Excellent writing skills
- Advanced communication skills are required to understand, interpret and convey technical information.
- Excellent computer skills.
- Excellent time management and organizational skills
- Ability to quickly understand and utilize existing and future claims handling systems.
MENTAL REQUIREMENTS:
The ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to think independently, to collect, compile and organize facts and figures in accordance with established procedures. The ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus. The employee must hold a valid driver’s license and be able to drive a car as well as travel overnight by plane.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works indoors at a cubicle with a computer. The noise level is usually moderate.
TRAVEL:
20% to40% (depending on where the claims trainer(s) are located, they may need to travel to branch offices to visit and train claims staff.
