Business Systems Analyst - IT

Atlantic Casualty Insurance Company (ACIC), formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A . ACIC has been certified a “Great Place to Work” for the last 3 years and on Fortune’s “Best Place to Work” list of the top 100 best small and medium companies to work.

With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard, and valued. At Atlantic Casualty, we are family! We care about our associates physical, emotional, and professional health and emphasize wellness benefits, charity, and training programs offered. We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.

Benefits of Atlantic Casualty include:

• Health, Dental, Vision, and Pet Insurance
• 401(k) Plan Company Match
• Student Loan Assistance and Tuition Reimbursement
• Parental Leave
• Career Growth and Opportunities for Promotions

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

www.atlanticcasualty.net/about-acic/our-careers/

Summary:

Performs duties to draft, analyze and evaluate project specifications along with the related functionality and workflow for company computer systems. Performs computer system testing (performance, functionality, and compatibility), table set-up, verification of test results and completes detailed documentation to assure quality products are implemented. Supports user base and programming staff to ensure successful operation of systems and conformance to requirements.

Essential Duties and Responsibilities:

The following duties cover what are generally believed to be the principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

• Analyze, understand, and evaluate documentation to determine if all required specifications are well defined and precise.
• Completes checklist on projects if available, create if applicable.
• Communicate with management, end-users, team members for clarification, additional or necessary information.
• Develops documentation on communications which may change or revise specifications.
• Documents discrepancies found or reported on the functionality of the system.
• Provide written documentation on new functionality, enhancements and/or procedural changes caused by code changes.
• Responsible for documentation on all assigned tasks.
• Document, update and maintain Issues list and BA's project files.
• Responsible for table set-up and maintenance efforts.
• Apply testing skills to ensure quality assurance on table changes, new code, modified code, or enhancements so the changes meet the specified requirements.
• Follows project plans, as they are developed, to completion in a timely and efficient manner, consistent with departmental objectives.
• Ensure all assignments are documented, tracked, and monitored correctly.
• Communicate assignments/project(s) status on a regular basis. Inform managers, users and others as needed on status of open issues and planned resolutions to those issues. Offer ideas and/or solutions to make systems, procedures, workflows more productive and efficient.
• Perform various other duties as assigned

Required Education/Experience:

• High school diploma or general education degree (GED); or twelve months related experience and/or training in insurance; or equivalent combination of education and experience.
• Knowledge of Word and Excel is highly recommended.
• Experience with insurance or SQL language preferred.

Required Skills:

• Oral and written communication skills for contact with Managers, users, agents, and technical staff.
• Ability to analyze and understand requirement specifications for functionality, performance, workflow, and programming needs.
• Test, resolve issues, compile, and maintain detail documentation for issues, solutions, and results.
• Work on multiple assignments at once in a timely and efficient manner to meet scheduled completion requirements.
• Ability to work well under pressure.
• Support co-workers to meet departmental objectives. Good interpersonal and organizational skills.
• Experience with insurance or SQL language preferred.

Mental Requirements:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Works primarily indoors.

Travel: 5%

"Atlantic Casualty Insurance Company is an Equal Opportunity Employer"