What are the responsibilities and job description for the Service Writer position at Atlantic Chevrolet Cadillac?
Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Atlantic Chevorlet is seeking Service Advisor’s to help expand our growing Service department.
As a Service Writer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.
The Atlantic Auto Group is New York’s largest volume Auto Group, and has risen into the top ten of the dealership groups in the entire country. Our group started this amazing journey from a single dealership to a Mega Group in just 30 years. We believe in investing in our team through our benefits, long-term career opportunities, and training programs, because we believe happy employees make happy customers. If you are looking for a great opportunity to shift your career into drive, please apply with us today!
WHAT WE OFFER:
- Medical and Dental
- 401K Plan
- Competitive wages
- Paid time off and vacation
- Growth opportunities
RESPONSIBILITIES:
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
QUALIFICATIONS:
- Must hold a high school diploma or equivalent
- Excellent customer service skills
- Basic Computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast paced environment
- Excellent oral and written communication skills
- Reynolds & Reynolds experience is a plus
- General Motors Experience is a Plus
- Team player
- Must have a valid driver’s license
- Ability to learn new technology, repair and service procedures and specifications
- Able to operate electronic diagnostic equipment
