General Manager

Description: acac is excited to announce that we are looking for a General Manager for our Albemarle Square location.

When you join the acac team, you join a diverse and passionate community. We look for team members who share that passion for fitness & wellness, are eager to come to work, and give their best every day. acac is constantly improving the fitness & wellness experience. The team is committed to helping people live their best. Every day we strive to create an even bigger community that is welcoming and encouraging to members and team members. We want you to be part of the action! Enjoy a rewarding career in the Fitness & Wellness Industry with one of the most respected independent clubs in the country. Sneak a peek into the world of the acac team by clicking here- join our team!

Summary:

The General Manager is responsible for successful daily facilities operation of the facilities, as well as improving the viability and financial growth of the club. The General Manger is expected to embrace and support acac’s mission, and provide leadership and vision for the entire club through long range strategic planning.

Essential Functions and Responsibilities (other duties may be assigned):

Strategic planning:

· Under direction from corporate office, develop and maintain annual plans for the financial growth and improvement of profitability of the club; plans should be in alignment with acac’s mission and vision

· Articulate to department heads the goals of the organization and facilitate their achievements

· Report milestones and progress toward objectives to VP of Operations

· Attend annual strategic planning meeting

Financial Responsibility:

· Create, communicate, and maintain an effective budgeting and reporting process with department heads

· Establish and operate within an accurate annual budget, soliciting input from corporate office and department heads

· Review monthly analysis of the club’s financial performance

· Maintain keen awareness of critical financial factors: monthly income and expenses (budgeted vs. actual), departmental payroll performance, facility maintenance costs, membership sales and retention

· Drive regular review of cost management across all departments

· Review staffing levels across all departments and work with department heads to identify and achieve optimum staffing models

· Review direct and operating expenses in each department and work with department heads to achieve optimum expense levels in relation to revenue

· Explain monthly variances and plan to get back in-line by year end.

Members:

· Assess the club’s customer service performance and identify programs and processes that will drive continuous improvement in our service to members and guests

· Remain keenly and consistently aware of member attitudes and trends so as to meet and exceed their needs

· Ensure effective communication with members and team members (via weekly updates, individual interactions, meetings, etc.)

· Regularly review Medallia survey scores and provide timely response to members’ input

· Resolve member complaints or problems in the best interest of the member and in keeping with the spirit of the club’s rules and regulations; communicate these solutions to team members or members and necessary or beneficial

· Create and maintain a positive and fun-filled atmosphere for all acac members, guests, and team members via member magic events and programs, team appreciation events, etc.

Department Head Team:

· In collaboration with the Assistant GM, recruit, hire, train and oversee all department heads; seek to hire department heads who will embrace and support acac’s mission as well as short-term and long-term goals

· Create and maintain an environment within the club that motivates all team members to exhibit professionalism, cooperation, and a sense of urgency to satisfy members and guests

· Provide leadership for department heads in the interest of meeting and exceeding acac’s goals and objectives

· May be responsible for payroll approval and submission for specific departments or department heads

· Ensure department heads and team members are in proper acac uniform at all times

· Conduct regular Department Head and all-team meetings

· Conduct other meetings and training as required

Administrative Responsibilities:

· Establish, communicate, and enforce policies and procedures that contribute to member satisfaction, promote fairness and consistency with team members, and enhance organizational profitability

· Act as liaison for legal matters involving professional counsel; keep VP of Operations, CEO, and Owner abreast at all times of any potential legal action

Required Skills and Experience:

· Minimum of 3 years’ experience in a management role, including supervision and leading of teams

· Prior professional experience with outdoor pool programming, summer camps and after school programming

· Knowledge of Virginia Department of Social Services licensing standards

· Strong interpersonal and customer service skills

· Experience with setting and working within financial budgets

· Comfort and skill with financial and operational analysis across all departments; ability to use financial analysis tools effectively and to build processes that will grow profitability

· Effective written and oral communication skills

· Passion for the business and a strong commitment to the company’s mission

· High ethical standards and personal integrity

· Ability to problem solve and remain poised during member/team member interactions

· Ability and willingness to work varied shifts including days, evenings, weekends, and holidays

· Proficient computer skills; use of internet, MS Word, Excel, Power Point

Physical Requirements and Working Conditions:

· Must be able to stand, walk, sit, reach, and bend throughout a shift

· Must be able to use hands and fingers

acac Company Expectations:

· Monitor and utilize acac e-mail account for all business related communication

· Read, sign, and abide by the policies included in the Team Member Handbook

· Park in team member designated areas

· Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean

· Assist with Service Days

· Willingness to assist with acac programs, special events, or activities outside your department

· When supervisor or team members calls or email, promptly return contact

· Exhibit a positive attitude at all times

· Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: One location