What are the responsibilities and job description for the Massage Therapist position at ATLANTIC COAST ATHLETIC CLUBS?
Description
Title: Massage Therapist
Department: Spa
Reports to: Spa Director
FLSA Status: Non-exempt
Summary:
The Massage Therapist is responsible for client satisfaction by providing competent and professional service and massage therapy at The Spa at acac.
Essential Functions and Responsibilities
- Performs professional massage therapy ensuring acac’s standards of excellence are upheld
- Gathers complete and accurate information on new spa patrons
- Keeps comprehensive and professional notes of services and treatments provided to members
- Restocks and dispenses supplies and products to members and guest
- Consistently reviews and updates knowledge of Spa services, products and offerings
- Ensures that treatment room and work space are clean and neat at all times, performing proper clean up and restocking at the end of each service
- Follows all current sanitation standards for service implements
- Ensures that assigned shifts are covered before taking leave
- As needed or requested, assist the spa receptionist
- Ensures ongoing familiarity with acac programs
- During any down-time on shift, promote the acac spa and services throughout the club
- Training provided by acac; maintain current certification for the duration of your employment
Requirements
- Prior massage therapy experience
- Superior customer service skills
- Excellent communication skills
- Highly dependable and prompt
- Willing to help both within and outside of the parameters of this position
- Must to able to work the weekend shifts
- Able to work varied shifts, including days, evenings, weekend and holidays
- Current CPR, First Aid, and AED certification a plus
- Must be able to stand, walk, sit, reach, and bend the duration of the shift
- Must be able to lift and carry up to 20 pounds
Education and Experience:
- Must have a valid Virginia Massage Therapy License
- High School Diploma or GED preferred
Physical Requirements and Working Conditions:
- Must be able to stand, walk, sit, bend, and reach throughout a shift.
- Must be able to use hands and fingers.
acac Company Expectations:
- Read, sign, and abide by the policies included in the Team Member Handbook
- Park in team member-designated areas
- Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
- Assist with Service Day
- Assist with acac programs, special events, or activities outside your department
- Promptly return messages
- Exhibit a positive attitude at all times
- Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times
