ICL Operations Team Lead

Join Our Team as ICL Operations Team Lead!

Atlantic Community Bankers Bank (ACBB) is seeking a dedicated and detail-oriented ICL Operations Team Lead to join our Operations team. This role will guide, train, and inspire our ICL Operations Specialists while ensuring the highest level of accuracy and efficiency in cash letter processing, research, and settlement.

About Us:

Embark on an exciting journey with Atlantic Community Bankers Bank (ACBB), where we're shaping the future of community banking! ACBB, a state-chartered, Federal Reserve member bank, is exclusively owned by community bank shareholders. We take pride in offering dynamic correspondent services, including loan participations, Fed Funds transactions, compliance services, settlement solutions, and more—all without competing with our customer banks. Join our passionate team and help us deliver innovative solutions to community banks nationwide.

Job Title: ICL Operations Team Lead

What you will bring:

The ICL Operations Team Lead is responsible for providing leadership, guidance, training, and support to the ICL team while ensuring efficient and accurate execution of all ICL processes and related activities. This role serves as the subject matter expert for ICL operations, acting as a liaison between the bank, clients, and vendors. The position involves supervising team members, managing daily cash letter activities, reconciling accounts, and coordinating with various stakeholders to ensure compliance, accuracy, and operational excellence. Additionally, the Team Lead contributes to process improvement initiatives and represents the organization in industry associations like ECCHO.

Essential Duties:

• Team Leadership:
  • Supervise, train, and mentor the ICL team to foster professional growth and achieve operational excellence.
  • Conduct performance evaluations and provide coaching to support individual and team development.
• ICL Operations Management:
  • Oversee daily ICL processes, including customer setups, posting, balancing, research, and adjustments.
  • Maintain and update procedure documentation, test system enhancements, and implement process improvements.
• Cash Letter and Settlement Management:
  • Monitor and manage cash letter routing, ensuring accuracy, cost-efficiency, and timely settlements.
  • Process settlement and adjustment entries for clients, vendors, and internal accounts.
• Client and Vendor Liaison:
  • Serve as the primary contact for ICL-related inquiries from clients, vendors, and exchange partners.
  • Resolve technical issues, ensure smooth operations, and maintain strong partnerships.
• Compliance and Reporting:
  • Prepare reports, maintain record retention, and support audit requirements.
  • Ensure compliance with bank policies and regulatory standards, including BSA, AML, OFAC, and cybersecurity protocols.
• Industry Engagement:
  • Actively represent the organization in industry associations such as ECCHO, advocating best practices and operational enhancements.

Basic Qualifications/Skills:

• Education/Training: Associate degree in business or equivalent experience; specialized banking training preferred.
• Experience: Minimum of 5 years in bank operations or a related field, with a focus on ICL processes. Experience in team leadership or supervisory roles is strongly preferred.
• Skills:
  • Excellent communication skills for managing client and vendor relationships.
  • Strong organizational skills with attention to detail and accuracy.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn new banking systems.
  • Ability to adapt to change and work effectively in a team environment.

Benefits of Joining Us:

• Competitive compensation package
• Comprehensive benefits package
• 401(K) with employer match
• Generous Paid Time Off (PTO) policy
• Tuition reimbursement
• Birthday holiday and additional unique benefits
• Employee Assistance Program
• Hybrid work model supporting work-life balance
• Performance bonus opportunities
• Opportunities for career growth and advancement.

Physical Demands / Working Environment:

• It is a requirement is to be physically present at the Glastonbury, CT office (3 days in office, 2 days from home).
• Primarily sedentary, requiring occasional movement throughout the office environment.
• Effective communication via phone and email, with the ability to use automated systems accurately.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join us at ACBB and be part of a team that's shaping the future of community banking! We look forward to welcoming you to our dynamic and collaborative work environment.

ACBB is an Equal Opportunity Employer M/F/Disability/Vet

Additional Information:

• Employment is contingent upon successfully passing a background check and verification of eligibility to work in the United States.
• At this time, ACBB cannot provide visa sponsorship or engage in C2C (Corp-to-Corp) or C2H (Corp-to-Hire) arrangements for this position.