What are the responsibilities and job description for the Service Support Representative.. position at Atlantic Container Line?
Company Description
Since 1967, Atlantic Container Line (ACL) has been a specialized transatlantic carrier of containers, project and oversized cargo, heavy equipment and vehicles with the world’s largest combination RORO/Containerships. Based in Gothenburg, Sweden, ACL has a Corporate Office in Westfield New Jersey and offices throughout Europe and North America. The company offers weekly transatlantic sailings and handles services to various destinations worldwide. ACL is a Grimaldi Group company.
Role Description
This is a full-time hybrid role for a Service Support Representative at Atlantic Container Line located in Virginia Beach, VA. Some remote work is acceptable. The Service Support Representative will be responsible for providing customer and technical support, ensuring customer satisfaction, utilizing analytical skills, and effective communication.
Qualifications
Since 1967, Atlantic Container Line (ACL) has been a specialized transatlantic carrier of containers, project and oversized cargo, heavy equipment and vehicles with the world’s largest combination RORO/Containerships. Based in Gothenburg, Sweden, ACL has a Corporate Office in Westfield New Jersey and offices throughout Europe and North America. The company offers weekly transatlantic sailings and handles services to various destinations worldwide. ACL is a Grimaldi Group company.
Role Description
This is a full-time hybrid role for a Service Support Representative at Atlantic Container Line located in Virginia Beach, VA. Some remote work is acceptable. The Service Support Representative will be responsible for providing customer and technical support, ensuring customer satisfaction, utilizing analytical skills, and effective communication.
Qualifications
- Customer Support and Technical Support skills
- Strong Analytical Skills and Communication abilities
- Experience in maintaining high Customer Satisfaction levels
- Excellent problem-solving skills
- Ability to work both independently and in a team
- Previous experience in a similar role is a plus
- Bachelor’s degree in a relevant field
