What are the responsibilities and job description for the Service Advisor position at Atlantic Detroit Diesel Allison?
Overview
We are looking for a dynamic and enthusiastic individual to be the primary point of contact for our medium and heavy-duty coach, truck, and bus customers seeking repair services.
Salary Range: $70,000 - 85,000 annually
Responsibilities
- Communicate job status, description, and cost to customers; send repair estimates for approval.
- Secure payment for repairs per company policy.
- Assist Service Manager with Technician job assignments and oversee progress to completion.
- Ensure Technicians have necessary parts and supplies to complete job assignment.
- Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
- Maintain quality control throughout the process.
- Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.
Qualifications
- Good customer service, communication, telephone and organization skills
- Self-motivated, dependable, driven individual who can work independently
- Ability to effectively build relationships with customers and coworkers
- Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
- Ability to read and interpret technician writeups and summarize in a grammatically correct format.
EDUCATION/EXPERIENCE
- High school graduate or GED
- Experience in the heavy-duty truck service industry preferred but not required. Willing to train the right individual with an automotive background.
COMPUTER SKILLS
- Basic computer navigation skills required.
- Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)
OTHER REQUIREMENTS
- Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.
BENEFITS
Competitive pay and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.
Salary : $70,000 - $85,000
