What are the responsibilities and job description for the Service Advisor position at Atlantic Detroit Diesel Allison?
Overview
Responsible for serving as the primary contact and source of information for all services provided to customers by the service department.
Responsibilities
- Communicate job status, description, and cost to customers; send repair estimates for approval.
- Secure payment for repairs per company policy.
- Assist Service Manager with Technician job assignments and oversee progress to completion.
- Ensure Technicians have necessary parts and supplies to complete job assignment.
- Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
- Maintain quality control throughout the process.
- Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.
Qualifications
- Good customer service, communication, telephone and organization skills
- Self-motivated, dependable, driven individual who can work independently
- Ability to effectively build relationships with customers and coworkers
- Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
- Ability to read and interpret technician writeups and summarize in a grammatically correct format.
EDUCATION/EXPERIENCE
- High school graduate or GED
- Experience in the heavy-duty truck service industry preferred but not required. Willing to train the right individual with an automotive background.
COMPUTER SKILLS
- Basic computer navigation skills required.
- Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)
OTHER REQUIREMENTS
- Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.
BENEFITS
Competitive pay and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.
