What are the responsibilities and job description for the Automotive Service Dispatcher position at Atlantic Dodge Chrysler Jeep Ram Volkswagen?
Automotive Dispatcher
Atlantic Dodge Chrysler Jeep Ram Volkswagen is part of the largest private dealership groups in New Jersey. We are looking for a motivated, people-friendly, goal-oriented, experienced Automotive Dispatcher. The dispatcher must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to our customers. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team. A successful proven track record of Dispatching is not required, if you have extensive dealership service advisor or technician experience. Our business is constantly increasing and as a result, we need to add a Dispatcher so we can maintain the level of quality our customers have come to expect.
DUTIES AND RESPONSIBILITIES:
- Works with service team to maintain customer satisfaction rating
- Ensures all documents necessary for technicians are readily available and accounted for
- Work to accomplish forecasted goals that have been established by service management
- Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
- Properly assign jobs based on technician level (to meet warranty standards)
- Monitor technicians to ensure efficient and safe work practices
- Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
- Open and close repair orders as needed including managing Prep RO’s, PDI’s etc.
- Handle routine complaints presented by staff and/or customers
- Ensure technicians follow warranty material disposition procedures
- Spot check RO’s turned in by technicians to ensure the assigned work has been performed
- Spot check repairs to ensure quality and timely completion
- Maintains a high level of organization and cleanliness in shop
- Other duties as assigned
· Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience required
- Salary dependent upon experience
Work Location: One location
Our comprehensive compensation package includes competitive salary, vacation, sick, personal days, health, dental, and 401K plan with employer match.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $75,000