Case Manager

POSITION SUMMARY: The Case Manager is responsible for supporting the dignity and independence of older persons in need of assistance by conducting assessments and ongoing case management to ensure needs are being met, care plans and program services are appropriate, and ensuring consumers meet Home Care program(s) eligibility requirements. The Home Care Case Manager shall also work with consumers and Agency vendors to coordinate and monitor Home Care services to meet consumer needs. They will advocate on behalf of our consumers and through regular participation in interdisciplinary case conferences with Agency and other Home Care department staff involved in the consumer’s care.

JOB RESPONSIBILITIES AND PERFORMANCE STANDARDS:

• Conduct in-person assessments in consumers’ homes to determine Home Care program eligibility and ensure that the consumer’s plan of care and services are appropriate and meeting needs. Does so in accordance with Executive Office of Elder Affairs (EOEA), State, Federal, and Agency regulations and guidelines.
• Develop, implement, monitor, and revise as needed the consumer’s plan of care. Makes referrals for services and/or other agency and community programs as needed. Does so in accordance with EOEA, State, Federal, and Agency regulations and guidelines.
• Participate in interdisciplinary case conferences on the consumer’s services, needs, recommendations for care, program eligibility, and care coordination.
• Maintain documentation for consumer records and completion of required paperwork in an accurate, complete, confidential and timely manner. Does so in accordance with EOEA, State, Federal, and Agency regulations and guidelines.
• Participate in EOEA, Agency, and Departmental meetings and trainings as required.
• Comply with HIPAA and other State and Agency confidentiality and documentation requirements.
• Provide coverage for others as needed in the HCBS Department including but not limited to participation in the Department’s on-call system during normal business hours.
• Perform other duties as assigned including translation/interpretation assistance as needed if bilingual.

PROFESSIONAL STANDARDS AND CONDUCT:

• Leadership: Ability to lead, inspire, and empower staff by demonstrating confidence and leadership presence. Passion and commitment to establishing and developing evidence-based programming for individuals to live in the setting of their choice with dignity and for as long as possible.
• Collaborative and Responsive: Regularly communicate, follow up, and use a team-driven approach. Respond thoughtfully and promptly to agency needs, requests, and inquiries; identify and build partnerships with key stakeholders. Demonstrates excellent organizational and time management skills to meet various deadlines, ensuring closed-loop communication. Ability to multi-task and maintain flexibility to adapt and adjust workload assignments based on various needs.
• Communication: Skilled in verbal and written communication, demonstrating the ability to communicate information in various ways to meet diverse styles and cultural backgrounds.
• Analytical: Critical thinking skills, using logic and reasoning to identify the strengths and opportunities of alternative solutions, conclusions, or approaches to problems.
• Attendance and Punctuality: Dependable, punctual, showing flexibility when needed. Attends meetings as needed and is fully present and participates during those meetings.
• Commitment: Embodies SCES’s core values and shows great integrity, accountability, and professionalism in all interactions. Aids in furthering SCES’s mission and commitment to an inclusive environment.

QUALIFICATIONS:

• Bachelor’s degree required.
• Previous Aging Services Access Point (ASAP) experience and/or other case management or customer service experience preferred.
• Experience working within an interdisciplinary team preferred. Must be able to work independently and collaboratively with diverse populations and as part of a team.
• Exceptional time management and organizational proficiency. Strong communication skills and the ability to multi-task in a fast-paced environment and ensure closed-loop communications.
• Must be knowledgeable and comfortable using Adobe and MS Word, Excel, SharePoint, and other Microsoft 365 platforms.
• Experience with Wellsky a plus.
• Must be able to travel to consumer homes via public transportation or by car.
• Must be accessible by phone, directly, or by coverage during normal business hours.
• Must meet both CORI/SORI and public health screening requirements.
• Bilingual a plus.