What are the responsibilities and job description for the Customer Service Representative position at Atlantic Group?
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
This is a contract to hire role.
Responsibilities
- Communicate with customers via phone, email and chat
- Handle inbound and outbound calls from external and internal clients
- Provide excellent customer service to all callers and maintain adequate call times
- Input documentation on all calls and follow-up with callers as needed
- Escalate calls as necessary to the appropriate lead or department
- Resolve customer support related issues and provide callers with proper solutions to their concerns
Qualifications
Experience: Open to various backgrounds including call centers, retail, hospitality, or banking. Prior customer-facing roles are a plus.
Problem-Solving Skills: Strong critical thinking ability to assess and resolve customer concerns efficiently.
Communication Skills: Excellent verbal and written communication skills to provide clear and professional service.
Call Volume Handling: Ability to manage 60-70 calls per day while maintaining quality interactions.
Customer Service Orientation: A strong commitment to delivering exceptional service to internal and external clients.
Adaptability & Multitasking: Capable of handling a fast-paced environment with changing priorities.
Technical Proficiency: Comfortable using computer systems for documentation and call logging.
- Team Player: Willingness to collaborate and escalate issues when needed for resolution.
Salary : $19 - $23
