What are the responsibilities and job description for the Housekeeping Supervisor position at Atlantic Hospitality, Acadia Collection?
The Claremont Hotel in Southwest Harbor, and the Asticou Hotel in Northeast Harbor, Maine is looking for a Housekeeping Supervisor to join our teams for the 2025 season.
Pay : TBD, based on experience
Full time, April-November
Located just minutes from Acadia National Park, The Claremont Hotel brings luxury accommodation with a variety of room options to Mount Desert Island.
Team members wear multiple hats and do “whatever it takes” to create a terrific guest experience for our guests.
Please note, candidate must be legal to work in the United States without a Company Sponsorship. Housing is not available at this time.
Job Summary :
The Housekeeping Supervisor is responsible for supervising the day-to-day and long-term operations of the housekeeping department and assisting in the development and implementation of strategies and services which meet the needs of the resort and resort guests. This position is a hands-on position to assist the housekeeping team as needed. The Housekeeping Supervisor will report directly to the Housekeeping Manager.
Areas of Responsibility :
- Provide leadership and direction for housekeeping and laundry activities for the resort, ensuring high standards of cleanliness in all guest room areas and public spaces.
- Conduct daily and random inspections of all guest areas to ensure adherence to cleanliness, sanitation, and maintenance standards. Inspect guest rooms to include houses, cottages, cabins, bungalows, hotel and premiere rooms and public spaces. Coordinate room maintenance needs with the Maintenance Department and provide detailed feedback to team members and management staff.
- Train housekeeping team on essential duties and service level standards.
- Monitor department for compliance regarding safety standards.
- Respond quickly to all guest requests in a friendly and professional manner.
- Create guest satisfaction by providing team members with the training and resources they need to maximize engagement, deliver quality results, and promote teamwork.
- Communicate and reinforce the vision for exceptional service.
- Ensure that housekeepers provide exceptional genuine hospitality; foster a teamwork environment.
- Coordinate the department's activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Help monitor guest satisfaction. Reward associates for positive results; Assist in the development and implementation of action plans to correct deficient areas.
- Seek guest feedback and review management reports in order to help develop strategies to improve department and hotel services.
- Help maintain accurate par levels and inventory of supplies and equipment within the department by conducting weekly / monthly inventories as assigned.
- Attend all department and hotel meetings as necessary.
- Work closely with the Front Office and all other departments to promote a positive work relationship and foster interdepartmental communication.
- Be a leader and a role model to all team members.
- Follow Standard Operating Procedures as outlined by the Housekeeping Manager.
- Complete End of Day Report, adjust staff needs and early release based on business levels.
- Perform any other duties as assigned.
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