Spa Receptionist - The Claremont Hotel

Job Title : Spa Receptionist

Seasonal Position- Pick your schedule part-time. Other potential opportunities as well.

Job Description :

We are seeking professional and highly organized Spa Receptionists with integrity to provide excellent customer service to ensure our guests are relaxed while having a memorable experience at our luxury spa. This is a great opportunity for the right person. I'm confident that we will form a lasting bond that will keep you coming back season after season.

Responsibilities :

Create 100% guest satisfaction by providing exceptional hospitality and by exceeding guest expectations.

• Greeting clients / guests in a warm welcoming manner.
• Ensure client / guest intake forms are completed, signed and given to the correct massage therapist or esthetician.
• Excellent communication skills with guests and spa technicians.
• Answering incoming phone calls, returning phone calls and responding to emails in a timely manner.
• Scheduling : Schedule appointments for clients / guests. Relaying the information to the massage therapists and estheticians.
• Selling spa products : Sell spa products and process transactions.
• Handle and address customer concerns and provide solutions.
• Maintaining the spa : Keep the reception as well as common areas clean and tidy. Help ensure the spa is stocked.
• Assist with daily laundry.
• Complete accurate and legible messages including your signature and date.
• Help massage therapists and estheticians if they require assistance within  Teamwork is a must.
• Checking client / guest out : Our farewell is important.
• Opening and closing the spa : Open and close the spa at the appropriate times.

Compensation :

Hourly and Retail Commission (15%)

Perks :

Product Discount, hotel restaurant discount

Job Setting :

Botanica Spa & Wellness at The Claremont Hotel

The Claremont Hotel | 22 Claremont Road | Southwest Harbor, Maine 04679

207.244.5036 | theclaremonthotel.com