Community Services Specialist

Company Description

Are you a community enthusiast with a passion for making a real impact? Join us in the role of Community  Services Specialist, where you'll be at the heart of fostering connections, driving change, and uplifting the lives of  residents and their families. 

Imagine co-designing the bridge that links residents and their families with vital resources and opportunities, both  within our organization and the larger community. As a master of organization and a champion of collaboration,  you'll work closely with dedicated teams, turning ideas into transformative programs that touch lives. 

But it's more than just managing programs; it's about relationships - internal and external. You're curating  experiences. Your knack for building trust and engagement will create a sense of belonging that transforms  communities. Through events that inspire, training that empowers, and partnerships that flourish, you'll be a  driving force in establishing housing stability across multiple communities. 

Your impact will be measured not just in statistics, but in stories of success, progress, and transformed lives.  Your energy, adaptability, and passion will thrive in our fast-paced, diverse environment.  

So, if you're ready to bring your skills in project management, team building, community engagement, and data driven insights to a meaningful cause, join us as a Community Services Specialist. Together, let's build  connections, transform communities, and create a brighter tomorrow for all.

About Atlantic Housing Foundation:
Atlantic Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate over 10,000 units of multifamily properties in 6 states and 37 cities. In addition to HUD HAP and LIHTC properties, Atlantic Housing owns and operates affordable housing, mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making a difference.

Why Should You Apply?

• You believe in the AHF mission and core values
• You are the best at what you do
• You meet the qualifications below

Benefits Offered:

• Paid every two weeks
• Educational Reimbursement
• Opportunities for upward mobility
• 12 Paid Company Holidays
• 16 hours of Learning Time Off annually
• 32 hours of Volunteer Time Off annually
• Competitive Paid Time Off accrual
• This role is eligible for overtime
• Rent discount if living on-site
• Multiple health care insurance plans that cover medical, dental, prescription, vision, employer HSA contributions, and supplemental health insurance
• Competitive 401(k) Program with employer matching contributions

Job Description

Community Services Specialist Success Factors:  

• Drive Community Enrichment:
  • Develop and manage a strong relationship with Community Engagement Associates (CEAs) and  Community Managers for partnership and support with monthly activities.  
  •  Assist with planning, organizing, and execution of AHFs local, on-site community programs and  outreach events with the goal of building relationships, fostering resident trust, and increasing  participation in programs and services. 
  • Work closely with Community Managers and Community Engagement Associates (CEAs) to  provide good customer service and ensure responsiveness of services 
  • Capture program/event feedback and data from on-site staff, Community Managers and CEAs,  as well as residents to ensure compliance and to maximize ROI. 
  • Monitor community engagement activities, analyze, and report on content and program  performance data to drive continuous improvement, optimization, and innovation.  

• Cultivate Community Partnerships:
  • Promote community building, leadership training, and capacity building activities to strengthen  and expand the ability of residents, resident leaders and local partners to contribute to  neighborhood transformation. 
  • Collaborate with Community, Engagement Associates, Community Managers, and Marketing  Manager to identify families and projects that make good success stories, and coordinate plans to  share these stories.   

• Project Management Mastery through Educational Programs Administration and Support:
  • Manage and maintenance of program application database. Assemble all necessary supporting  documentation including allocations, outcome measurements, success stories, etc.
  • Keep internal and external stakeholders informed of updates, program statistics, and missing  reports. 
  • Support the scholarship process in collaboration with the Program Director, support staff in  marketing efforts, review documentation, manage deadlines, and track scholarship results.
  • Partner with property management team members to increase scholarship visibility
  • Coordinate quality control checks and reviews for the Good Grades Program including semester  review of student report cards. 
  • Track progress toward organizational and programmatic goals and outcomes. 
  • Execute in collaboration with the data analyst and program director all required evaluation  components and reports. Make recommendations for future improvements.
  • Develop and implement department specific training curriculum and materials; Facilitate in-house  training and distribute training materials to staff. 
  • Conduct training for newly hired Community Engagement Associates and Community Managers.
  • Maintain a master calendar of community services programs and initiatives. 
  • Assist with planning and coordination of special events. 

      ● Other duties related to ongoing creation and maintenance of organizational programs and supportive services initiatives.

Qualifications

Education and experience: 

• Bachelor’s degree in nonprofit management, social work, communication, public administration, or human  service related field, and four (4) years of leadership experience in an organization providing program  compliance or management, community development or social services.
• Strong verbal and written communication skills with the ability to effectively present information and  respond to questions from internal customers, partners, leadership team, and general public
• Must be comfortable and effective in facilitating group trainings. 
• Strong organizational skills with the ability to meet a demanding workload. Ability to analyze and interpret  data, and to base program designs on resident-driven and data-driven rationale.
• Must excel in a fast-paced diverse environment with decentralized communities in a highly cross functional organization. 
• The ability to work independently and with initiative, combined with skills for thriving in a team  environment to achieve shared success 
• Functionally proficient in Google Workspace (Docs, Sheets, Meet, Slides, etc.) and other commonly used  software. 
• Demonstrated success in event management ranging from lunch and learns, webinars, to employee  engagement, holiday, and back-to-school events. 
• Demonstrated experience in project management skills with a proven ability to manage initiatives  involving cross-functional teams and external partners.
• Sensitivity to cultural and socioeconomic characteristics of the population served.

Additional Information

All your information will be kept confidential according to EEO guidelines. #indaj