Director Property Management - Affordable

Company Description

About Atlantic Housing Foundation:
Atlantic Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate over 10,000 units of multifamily properties in 6 states and 37 cities. In addition to HUD HAP and LIHTC properties, Atlantic Housing owns and operates affordable housing, mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making a difference.

Why Should You Apply?

• You believe in the AHF mission and core values
• You are the best at what you do
• You meet the qualifications below

Benefits Offered:

• 12 Paid Company Holidays
• 16 hours of Learning Time Off annually
• 32 hours of Volunteer Time Off annually
• Competitive Paid Time Off accrual
• This role is eligible for overtime
• Rent discount if living on-site
• Multiple health care insurance plans that cover medical, dental, prescription, vision, employer HSA contributions, and supplemental health insurance
• Competitive 401(k) Program with employer matching contributions
• Educational Reimbursement
• Opportunities for upward mobility

Job Description

About the Director, Property Management Opportunity:

Reports Directly To: Chief Operating Officer 
Direct Reports: 2 Assoc. Directors of Property Management, 1 Compliance Manager, and 1 Maintenance Leader
Organizations: Operations Leader, Leadership Team Member
Indirect Reports: Property management, compliance, and maintenance teams (approximately: 200 employees, across 6 different states and 36 cities) 
Ability to Travel: Up to 40% of the time

The Director of Property Management is responsible for all aspects of property management operation, compliance, maintenance, monitoring operational and financial performance of properties, ensuring that established objectives are achieved, building a strong team and providing guidance, training, leadership, and growth opportunities for property management staff.  Finally, the ideal candidate must routinely model our Core Values and ensure the property management function is focused on consistently achieving our Mission and best in class performance.

Success Factors:

• Proven expert in affordable housing multi-family industry

  • Bachelor’s Degree within a discipline related to this role and industry.

  • 10 years of experience in property management, showing progressive growth and accomplishment in the field with significant managerial responsibility.

  • 3 years in a Regional Director/District Director level role within multi-family industry (preferred)

  • 5 years HAP experience required along with in-depth knowledge of LIHTC, Housing Trust Fund, and Safe Harbor.

  • 5 years’ equivalent level experience in overseeing affordable and market rate multifamily/mixed-income portfolio of 5000 or more units. 

  • Significant experience scaling & growing Property Management function within a multi-family organization.

  • Significant experience managing multiple programs across a large portfolio and geographic reach.

  • Strong awareness of the competitive market and industry trends.

  • YARDI software experience is highly preferred. 

  • Active in professional organizations (NAHMA, NCHM, BOMA, IREM, etc.) (preferred). 

  • Preferred professional designations: HCCP, SHCM, CPD, C3P. 

  • Strong proficiency in Google Suite, Microsoft Office including Word, Excel, PowerPoint.
     

• Passion for collaborating with others & developing and mentoring team members
  • Participates as an active and contributing member of the extended Executive Team and assists in the development and implementation of Company organizational strategies, goals and objectives. 

  • Develops and maintains a positive and productive team environment, providing guidance and motivation to maximize portfolio value and streamline reporting. 

  • Provide strong leadership to Associate Directors and Regional Managers including communicating mission, defining culture and motivating performance. 

  • Trains and develops direct reports for success in their current and future roles. 

  • Acts as the “quarterback” calling the plays and coordinating team members on the assets as directed by the Strategic Business Plan, working to drive revenue, control expense and maintain Company assets. 

  • Makes annual salary recommendations, reviews, and approves salary recommendations in partnership with the Human Resources Department.

  • Identifies, communicates and continuously works toward improvements in property management best practices, maintaining, updating and implementing the Operations Manual.

  • Conduct routine internal assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.

  • Proactive oversight of compliance team ensuring proper team composition and focus on key compliance metrics, i.e. file reviews, upcoming site and regulatory inspections (i.e. MORs), critical HUD/HAP deadlines, timely re-certification applications, and maintaining positive reputation with state agencies.

  • Provides guidance to the Regional team members on major repairs, tenant improvement and capital improvement projects and daily operations with the Regional Maintenance Supervisor and Development team. 

  • Ensure all complaints, disturbances and violations are investigated and resolved in a timely manner and in accordance with all legal requirements. 

  • Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards (including lender requirements) regarding the grounds, curb appeal, risk management / safety requirements (OSHA), and implement corrective measures as necessary. 

  • As appropriate, assists in the establishment of project parameters, design scope, and capital authorization approvals. 

  • Work with key departments to ensure the assets are performing to meet the investment objectives of the company. 

  • Develop and supervise staff’s development of a comprehensive capital improvement schedule for each property in the portfolio. 

• Comfortable managing, analyzing, and communicating property management financials, KPI progress and related metrics in a collaborative environment

  • Meets or exceeds company sales and profit expectations while maintaining standards.

  • Ability to analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information.

  • Ability to understand, interpret and apply financial disciplines to all aspects of the business.

  • Ability to forecast and project trends: proactively manage the financial viability of the business.

  • Establish and oversee budgets and identify quarterly priorities and savings opportunities.

  • Responsible for financial controls, people management, facilities, quality, and general business operations and possess the organizational agility to report on these measures on a regular basis.

  • Constantly manage & report on turnover and associated costs.

  • Ensure budget and timeline adherence for projects and deliverables.

  • Cross-functional business knowledge with a demonstrated depth of P&L knowledge.

  • Leverage the use of talent analytics to provide insights and make recommendations to improve talent ROI and overall strategies.

  • Remain aware of all material property management issues and brief key decision makers, including the CEO. 

  • Supports the asset managers, development managers, and regional managers in the assessment of each property’s current position in the marketplace and in developing value enhancement strategies based upon these assessments. 

  • As appropriate, assists in the establishment of project parameters, design scope, and capital authorization approvals. 

  • Work with key departments to ensure the assets are performing to meet the investment objectives of the company. 

  • Develop and supervise staff’s development of a comprehensive capital improvement schedule for each property in the portfolio.

Qualifications

Position Requirements & Preferences:

• Proven expert in affordable housing multi-family industry

• Bachelor’s Degree within a discipline related to this role and industry.

• 10 years of experience in property management, showing progressive growth and accomplishment in the field with significant managerial responsibility.

• 3 years in a Regional Director/District Director level role within multi-family industry (preferred)

• 5 years HAP experience required along with in-depth knowledge of LIHTC, Housing Trust Fund, and Safe Harbor.

• 5 years’ equivalent level experience in overseeing affordable and market rate multifamily/mixed-income portfolio of 5000 or more units. 

• Significant experience scaling & growing Property Management function within a multi-family organization.

• Significant experience managing multiple programs across a large portfolio and geographic reach.

• Strong awareness of the competitive market and industry trends.

• YARDI software experience is highly preferred. 

• Active in professional organizations (NAHMA, NCHM, BOMA, IREM, etc.) (preferred). 

• Preferred professional designations: HCCP, SHCM, CPD, C3P. 

• Strong proficiency in Google Suite, Microsoft Office including Word, Excel, PowerPoint.

Additional Information

What Characteristics Makes You A Great Fit? 

• Enthusiastic and positive attitude with a sense of humor.

• Continuous improvement mindset.

• Must be a great coach and mentor, helping associates develop professionally with a clear commitment and passion for what they do. 

• Ability to manage and lead in a dynamic, complex and heavily regulated environment. 

• Possess the ability to inspire and empower others and hold team members accountable. 

• Team player with strong work ethic and excellent decision-making capabilities. 

• Detail oriented with strong organizational and leadership skills.