Vascular Institute - Phone Scheduler

Description

AMI is seeking a detail-oriented and proactive individual to join the team as a Vascular Institute (VI) Phone Scheduler.  This role entails efficiently arranging patient visits and coordinating communication among healthcare providers, patients, and support staff.  The VI Phone Scheduler is also responsible for managing and promptly responding to incoming call volume.  The ideal candidate has thorough attention to detail, effective communication abilities, and an unwavering commitment to patient care.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.

The Vascular Institute Phone Scheduler is responsible for, but not limited to:

• Communicates with patients via phone to provide appointment details, pre-procedure instructions, and any necessary preparations. Coordinates patient schedules with available appointment times, imaging availability, and provider availability;
• Maximizes resource efficiency by scheduling appointments to enhance workflow and reduce patient wait times. Coordinates with imaging facilities and other departmental personnel to align imaging studies with interventional appointments, ensuring cohesive patient care management;
• Serves as the primary point of contact for patients, referring physicians, and healthcare providers regarding scheduling inquiries, appointment changes, and coordination of care;
• Answers incoming calls from patients, referrers, and other healthcare providers, triaging calls and directing them to the appropriate staff members as needed. Relays messages accurately and promptly to appropriate staff members. Communicates any scheduling conflicts or issues to relevant parties and work to find suitable resolutions;
• Maintains accurate and up-to-date records of scheduled appointments, cancellations, and rescheduling requests. Enters patient demographic information and appointment details into the electronic medical records systems. Ensures proper documentation of imaging orders and associated scheduling details.
• Provides assistance and support to patients in navigating the scheduling process, addressing questions or concerns, and ensuring a positive patient experience from scheduling through post-procedure follow-up.
• Ensures timely and accurate preparation of patient charts, upload physician orders and other relevant documentation into the electronic medical records system promptly and accurately. Ensure that all necessary paperwork is completed and available for review by healthcare providers prior to scheduled appointments.
• Arranges transportation services for patients requiring assistance with travel to and from appointments.
• Works collaboratively with providers, technologists, nurses, and administrative staff to coordinate patient care, resolve scheduling conflicts, and address any issues that arise during the scheduling process; and
• All other duties as assigned.

This full time, 40 hour per week position includes a work schedule of Monday-Friday 8:30am-5pm.  The position will be based in the AMI Vineland Vascular Institute office location on Sherman Avenue.  Schedules are subject to change based on business needs.

Qualifications

Candidates must have a high school diploma or equivalent.  Previous clerical work experience in a medical office or healthcare setting is required.  Medical scheduling experience is strongly preferred.  Knowledge and familiarity with medical terminology is a plus.  Intermediate computer skills and working experience within EMR and medical scheduling software are required.  

Candidates must have exceptional communication skills with the ability to speak clearly effectively with patients and other callers.  Candidates must demonstrate strong attention to detail in all aspects of the work and maintain highly organized work processes.  The ability to multitask in a high call volume environment is required for success in this position.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.

EOE