What are the responsibilities and job description for the Desktop Support Level IV - 3+ month - W2 ONLY position at Atlantic Partners Corporation?
Our Direct client is seeking for a White Glove Desktop Support Level IV for a 3 month contract with possible extensions. This is an ONSITE role opportunity - (5 days / wk) in San Francisco, CA. Please note we do not disclose the name of the clients unless we are submitting the resume.
The ideal candidate must have 8-10 years of recent and strong experience providing remote and onsite desktop technical support to Senior Level Executives and employees providing white glove service.
This will be a daytime shift and will require on a quarterly bases to travel to Los Angeles or Thousand Oaks to provide onsite support.
The client will hire over a couple of MS Teams Technical Video Assessments.
We can work on W2 ONLY (GC or Citizens ONLY) no C2C / Third Parties / Referral Fees – no offshore resources only local candidates will be considered -
To review your resume, please send belem@atlanticpartnerscorp.com in ONE EMAIL an updated word copy of your resume along with :
Full Legal Name :
Current Location (City, State, Zip Code) :
Cell Phone Number
Visa Status :
Attach Copy of the DL and / or Visa ID :
Working : Yes / No :
LinkedIn Profile with picture! :
Education (Name of the University, Country and year of graduation) :
Rate :
Hybrid DAY ONE in San Francisco, CA (Y / N) :
DOB (MM / DD) :
Start / End Dates : 1 / 24 / 2025 - 4 / 23 / 2025
Worker's Work Location : BL00109 : San Francisco, CA
Job Title : ITUS - Helpdesk Analyst
Your Team & Role :
This role is to provide on site (5 days / wk) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning.
Here is What You Can Expect on a Typical Day :
- Resolves technical issues from incoming hardware / software incidents for on site and remote users.
- Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting)
- Assists with device installation or moves (disconnect / reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting
- Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
- Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.
The Skills & Expertise You Bring :
