Infor ERP Configuration – 100% Remote

Must go once a quarter onsite for 5 days in Elmsford, NY

Responsibilities:

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support
• Interface with users/clients across the company. Support users on new applications, modules, and functionality
• Perform analysis of necessary application modifications and work with the appropriate company IT associate or the vendor to coordinate the modification
• Determine how a new system, upgrade, or new component can best meet the needs of the users:
• Analyze business/clinical needs and requirements
• Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution
• Evaluate the operational workflow that is applied to the system
• Create system specifications from user requirements
• Create test plans and test new systems, version upgrades, and any system modifications
• Document all outcomes of testing
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Application implementation, troubleshooting, and support.
• Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers' skills and proficiency
• Provide day-to-day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements & increase efficiencies and provide pro-active monitoring
• Provide 24 x 7 on-call coverage for user support on a rotating basis
• On an as-needed basis, provide on-site support within the company hospitals and/or its' affiliates (on-site, rotational support)

Required:

• Bachelor's degree or equivalent experience
• 5 years of experience
• Must have experience with at least one full software development lifecycle (SDLC) ERP implementation, ideally, with the INFOR ERP Solution
• Application implementation, troubleshooting, testing, and support experience
• Strong desktop skills including Word, Excel, PowerPoint, Visio
• Strong ability to influence design decisions and steer projects towards successful outcomes
• Project management skills
• Critical thinking skills
• Strong problem solving and analytical skills
• Strong interpersonal skills with customers, vendors, peers, and management
• Eager to learn, exceptional listening skills
• Excellent written and verbal communication skills
• Excellent follow up skills, documentation skills and organizational skills
• Must be adaptable in a rapidly changing environment with competing priorities