What are the responsibilities and job description for the Dispatcher - Customer Service Rep position at Atlantic Refrigeration of Hudson?
Welcome to the heart of Hudson, MA, where Atlantic Refrigeration is transforming the HVAC landscape! We're on the lookout for a vibrant full-time Dispatcher - Customer Service Rep to join our dynamic team. If you're ready to blend your talents with a company that thrives on collaboration, celebrates success, and offers a chance to shape the future, Atlantic Refrigeration is the place for you.
WHAT'S THE SCOPE?
Get ready to make an impact, grow with us, and enjoy the perks of a position that comes with a competitive pay range of $27 - $33/hour. Our excellent benefits include:
- 100% individual healthcare plan (70% family plan)
- 100% life, short-term disability, and long-term disability
- Dental and vision insurance
- Paid time off (PTO) and paid holidays
- Competitive compensation and steady work
- Overtime pay
- Employer matching SIMPLE IRA plan
- Continuing education reimbursement
- Multiple apprenticeship programs
- Subsidized classes
As a full-time Dispatcher - Customer Service Rep at Atlantic Refrigeration, your typical workweek runs from 7:30 am to 4:00 pm, Monday through Friday. This consistent schedule ensures you have the perfect balance between work and personal life.
YOUR CONTRIBUTIONS MATTER
As a Dispatcher - Customer Service Rep, your day is a blend of answering incoming calls with a warm smile, efficiently dispatching our skilled technicians to the right job, and handling administrative tasks like a pro. You are the backbone of our client-facing operations, ensuring our clients receive the top-notch service they expect. With a focus on preventative maintenance coordination, your organizational skills shine. Collaboration is key as you work seamlessly with various departments to optimize service delivery.
WHAT'S REQUIRED?
- 2 years of relevant work experience
- Proficiency in Microsoft Office Word, Excel, Outlook, and PowerPoint
- CRM / ERP information system experience (ServiceTitan preferred)
ABOUT ATLANTIC REFRIGERATION OF HUDSON
Welcome to Atlantic Refrigeration of Hudson, where we specialize in providing top-notch HVAC and refrigeration service. With over five decades of industry expertise, our team takes pride in ensuring we always have a dynamic, fun, and challenging work environment. We value a family atmosphere, honesty, integrity, hard work, a culture of self-improvement, and an emphasis on celebrating our victories! Join us today for a fulfilling career where you can make a meaningful impact and thrive in a supportive environment!
JOIN US!
Ready to embark on this exciting journey with us? We've streamlined our application process for your convenience. It only takes 3 minutes, and our mobile-friendly application ensures a smooth process.
Pre-employment background screening (Criminal & DMV) is required for all positions. Any job offer will be contingent upon the results of the background screening.
Salary : $27 - $33