What are the responsibilities and job description for the Part-time Allstate Insurance Licensed Customer Service representative position at Atlantic Risk Management, Inc?
Job Description
Job Description
Welcome to Allstate. looking for a dynamic individual to work in a vibrant office in Delray Beach. As part of our team, you will be the cornerstone for delivering unparalleled customer service while assisting policyholders in navigating their insurance needs. 3-4 days per week. Excellent work environment. Assist customers with their policies and applications. Use our compliant texting program to send texts to leads. No sales required.
19.00 - $20.00 (based on license and experience) per hour first 90 days.
Allstate University online training provided
Benefits
Hourly Base Salary Based on Experience
Flexible Schedule
Evenings Off
Responsibilities
Client Interaction : Provide courteous and efficient service to all clients, addressing inquiries and resolving issues promptly.
Telemarketing through texting. We have a compliant texting program for texting leads.
Policy Management : Assist clients with policy updates, renewals, and claims, ensuring accuracy and compliance.
Problem Solving : Utilize problem-solving skills to handle any client concerns or disputes, providing effective solutions.
Relationship Building : Cultivate strong customer relationships to enhance retention and satisfaction.
Information Sharing : Educate clients about policy options, ensuring they understand their coverage and benefits.
Team Collaboration : Work closely with team members to ensure seamless service for all clients.
Requirements
Please do not apply unless you meet these requirements :
INSURANCE LICENSE IN PROPERTY AND CASUALTY REQUIRED.
Allstate, State Farm, or Progressive Insurance and Citizens experience preferred.
Reliable Transportation
Team player
Microsoft efficient, i.e., Word, Excel, Customer Relationship Management software]
Mobile app and insurance website experience necessary to assist customers to use these tools.
Work independently and adhere to company rules regarding cell phone use at work, etc.
Salary : $19 - $20