Job Description
Job Description
Titles : Product Support Lead
Please note that the wages posted for this Job are estimated salaries for similar positions. While we don't share our pay ranges online, our actual pay ranges are based on your current Skills, Knowledge, Experience, and Growth Potential.
Purpose and Scope :
- The goal of this position is to maximize business practices to provide high quality customer service and help develop the product support team. This position will assist the service department with daily operations via telephone communications, computer skills and other administrative functions. They will assist in all aspects of facilitating, invoicing and processing service requests.
Responsibilities :
Provide direct assistance to service manager and technician needs.Communicate with customers and receive orders to make repairs to customer’s equipment.Determines warranty status on work orders.Receive check-in calls from mechanics by phone or in person.Maintain and use various parts and technical libraries.Provide direct assistance to the product support team on all daily operations.Procure all necessary paperwork from the mechanic needed to invoice work order in timely order.Answer incoming requests to the service department via phone or email.Assist with maintaining service scheduling.Keep records of repairs, installation, removal of equipment and hours required for each jobPrepare and finalize all the information needed to file warranty claims.Prepare EMR’s for technician use.Review tech hours to payroll each week for accuracy.Job Requirements :
Customer service background / knowledgeBasic training in computer skillsBasic knowledge of crane / heavy machinery components and operation a plusEducation / Training Requirements :
Associate’s Degree (A.A.) OR equivalent from two-year college / technical school; OR six months to one year related experience / training ; OR equivalent combination of education and experience.Abilities :
Ability to communicate in a professional and courteous manner with customers and co-workersAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsWrite routine reports and correspondence in Microsoft OfficeInterpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to make effective decisionsGood interpersonal skillsAbility to multi-task and a willingness to be flexible and adaptive to changeAbility to handle irate / disgruntled customers in a professional mannerOrganizational skillsAbility to work in a fast-paced, stressful, and multi-task-oriented environmentAble to prioritize duties as required or as circumstances ariseWork Environment :
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk and reach with hands and arms.The employee must frequently lift and / or move up to 10 pounds and occasionally up to 25 pounds.While performing the duties of this job, the employee occasionally works near moving mechanical partsThe noise level in the work environment is usually moderateApply Today
Company Description
Join Our Team!
As a leader in the ag and construction equipment industries, Atlantic & Southern Equipment LLC considers our employees to be one of our most important and influential assets.
By recruiting the most highly trained employees, we set our marks above the competition by providing compensation and benefits that exceed the standards of our competitors.
Company Description
Join Our Team!
As a leader in the ag and construction equipment industries, Atlantic & Southern Equipment LLC considers our employees to be one of our most important and influential assets.
By recruiting the most highly trained employees, we set our marks above the competition by providing compensation and benefits that exceed the standards of our competitors.
