Aftermarket Manager (Service / Parts)

Aftermarket Manager Job Description

Atlantic Tractor -- John Deere Dealer

Chestertown, Maryland

Responsibilities: 

● Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region. 

● Works with Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan. 

● Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals. 

● Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction. 

● Identify and drive continuous service and parts process improvements. 

● Identify new opportunities and develop actionable plans to grow service and parts sales. 

● Identify and improve operational effectiveness of facilities mobile vehicles and other assets. 

● Prepares and analyzes Service department reports; uses date to help drive improvement and growth. 

● Manages recruiting, staffing and employee development activities for Service and Parts employees. 

● Resource for Service and Parts to help resolve work order issues and customer complaints.

● Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. 

● Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service. 

● Ensure that company's reputation and image in the community is consistent with company Core Values.

● Responsible for delivering high level customer experience. 

● Adhere to, communicate and coach all company safety policies and procedures. 

Experience, Education, Skills and Knowledge: 

● 5 years of experience in Service and/or Parts department operations with emphasis on Service. 

● Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions. ● Strong communication skills with customers and direct reports. 

● Ability to write and speak effectively to individuals and groups. 

● Ability to lead teams and hold people accountable. 

● Familiar with John Deere and competitive products. 

● Strong understanding of financial principles relative to Service and Parts department operations. 

● Ability to analyze and interpret internal reports. 

● Excellent customer service skills.

● Ability to work extended hours and Saturdays as needed. 

● Valid drivers license. 

The starting salary is $80K and will be based on experience.

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