What are the responsibilities and job description for the Customer Service Rep position at Atlantic Tractor LLC?
Atlantic Tractor
Salisbury, Maryland
Purpose:
Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.
Responsibilities:
Develop new customers and business opportunities
Maintain and grow customer relationships
Maintain a targeted customer list and schedule in person visits on a daily basis
Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
Performs follow-up calls at customer locations on complete goods and major parts and service
Addresses customer concerns and resolves problems effectively and satisfactorily
Profiles customer’s machines, vehicles and demographic information
Participates in product presentations at customer clinics, and meetings held outside the dealership
Assists the Sales department with after sales calls to ensure equipment operates to the customer’s satisfaction
Provides limited technical support where applicable
Focus on business groth in the parts and service area
Experience, Education, Skills and Knowledge:
2 years experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related work
Excellent customer relationship skills
Ability to write and speak effectively to individuals and groups
Ability to use standard desktop load applications such as Microsoft Office and internet functions
High School Diploma or equivalent experience
Valid drivers license
Valid DOT Medical Certificate
The compensation range for this position is $50K-$60K based on experience.
Salary : $50,000 - $60,000
