Building Facility Security Systems Administrator (Richmond, VA Hybrid)

The Security Systems Administrator is responsible for administering and troubleshooting the bank’s physical security solutions, to include conducting reviews of the programming of each system and providing reports.  The Security Systems Administrator will provide outstanding customer service and satisfaction by handling service tickets regarding equipment repairs, alarms, facility access changes, system updates, and other questions/notifications regarding service provided by Corporate Security.  The Security Systems Administrator II shall adhere to all operational standards and follow policies and procedures set by Atlantic Union Bank.  The Security Systems Administrator II shall provide regular update reports and research regarding assigned projects, events and requested services accurately and in a timely manner. 

 Position Accountabilities    

• Monitor and maintain the card access, intrusion, visitor management and panic alarm systems while responding accordingly and professionally in a timely manner.
• Serve as the subject matter expert on AUB physical security equipment and systems. Develop analysis and recommendations for improvements and upgrades. 
• Support Corporate Security and Corporate Assets teammates with security system inquiries.
• Coordinate security system upgrades and replacements; maintain equipment installation records.
• Ensure health of physical security systems by coordinating system upgrades and patches; staying abreast of latest changes and industry innovations
• Maintain physical security systems databases and monitor for compliance with data protection and retention requirements.
• Work with security systems integrators to identify system upgrades, or features that will bring efficiencies or improvements to physical security operations.
• Produce, update, and maintain security systems procedures, user guides and documentation.
• Process access control and service request tickets, ensure required approvals are obtained and take appropriate action.
• Maintain security system alarm permits with local jurisdictions. Process and track false alarm notices.
• Create/update access control records, apply appropriate access levels and issue physical access control credentials.
• Generate access control reports, solicit feedback and act on information received, including audit and ad hoc reports.
• Assist branch teammates with opening/closing procedures and intrusion alarm testing. Create and implement training for branch personnel as part of the new hire process as well as when changes occur.
• Ensure preventative maintenance checks on equipment are conducted and records of completion are maintained.
• Identify and correct minor problems, accurately report concerns and problems with equipment to teammates, business partners, vendors, and Corporate Security personnel.
• Coordinate with security system vendors and internal AUB resources to resolve major system malfunctions.
• Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Create and maintain back up plans for access systems.
• Solicit pertinent information from callers and relay complex facts and details accurately and concisely to the appropriate personnel.
• Prepare, complete, and process necessary reports to include stats/metrics, work orders, daily activity, and incident and condition reports.
• Ensure security systems are accurately programmed and configured to meet compliance requirements.
• Communicate effectively by email, phone, cell phone, and/or personal contact with internal and external customers while responding professionally in a timely manner.
• Available on call for after-hours emergencies. Acts as back up to other Corporate Security positions.
• Perform other duties as assigned by Corporate Security management.

Organizational Relationship

 This position reports to the Corporate Security Officer

Position Qualifications

Education & Experience

• Two-year degree or higher required.
• Associate Protection Professional (APP) or Physical Security Professional (PSP) certification preferred.
• Minimum of four years of experience working with physical security access control and CCTV operations required.
• Experience with project and service ticket management preferred.
• Serves after-hours on call duty a minimum of one week per month.

 Knowledge & Skills

• Strong teamwork and communication skills. Must be flexible/adaptable to a constantly changing environment.
• Ability to make verbal and written presentations relating to Corporate Security operations.
• Intermediate to advanced level keyboard and computer skills.
• Ability to coordinate multiple assignments, actions, and direct others to locations and tasks.
• Ability to work without close supervision.
• Ability to keep privileged information confidential.
• Knowledge of Microsoft applications such as Outlook, Word, Excel and PowerPoint
• Strong knowledge of access control, alarm and video management systems preferred.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an Equal Employment Opportunity employer.  We maintain a drug-free workplace.