What are the responsibilities and job description for the Patient Experience Lead position at Atlantic Vision Partners?
We are seeking a highly motivated and experienced Patient Experience Lead to join our thriving practice in Williamsburg. As a Patient Experience Lead, you will be responsible for ensuring that our patients receive the highest level of care and satisfaction during their visit to our clinic. If you are passionate about providing exceptional patient care and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity to join our team as a Patient Experience Lead.
What You’ll Do:
- Perform all front desk duties and completion of all requirements of previous tiers
- Supervise and lead a team of Patient Experience Specialists by example. This is a working leadership role
- Assign tasks and ensure efficient workflow within the Front Desk.
- Participate in the hiring and onboarding of New Patient Experience Specialists.
- Assist local Training and Development Leader with onboarding
- Act as a first level of contact for escalated patient conflicts.
- Assist the Practice/Clinic Manager in process improvement and policy development and implementation.
- Highly professional
- Excellent Customer Service
- Ability to assist technicians in case of emergency with routine testing, such as Visual Fields. AR, etc.
What You Will Bring:
- At least 3 years as a front desk teammate at AVP or 5 years of experience at an external company with relevant experience
- High School diploma or GED, associate degree preferred
- Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
Physical Requirements:
- Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
- Must be able to be stationary for prolonged periods of time.
Cognitive Requirements:
- Executes tasks independently.
- Learns and memorizes tasks.
- Maintains concentration/focus on tasks.
- Performs task in a demanding environment requiring multi-task and prioritize work.
- Must be comfortable working and interacting with large groups of people daily.
Benefits & Perks We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get:
- No nights or weekends = work/life balance
- Paid uniforms
- Paid vacation and holidays ( two floating holidays)
- Tuition reimbursement opportunities
- Referral bonus opportunities
- Discount on designer eyewear
- Paid certified accreditation program
Compliance training and testing is required annually and as needed.
Ready to Join Our Team?
Apply Now!
