What are the responsibilities and job description for the Field Service Technician position at Atlantic Zeiser?

About Atlantic Zeiser and Coesia

Atlantic Zeiser, headquartered in Emmingen-Liptingen, Germany, develops, manufactures, and distributes innovative systems; this includes hardware and software components for the consumer goods packaging industry and the card market. Atlantic Zeiser’s portfolio includes technologoies for digital coding and marking, customization and artwork printing of packaging (CGP), and protection of high-quality cosmetics and other luxury products. Also, the company specializes in complete systems for printing and personalization of ID, flat financial and commercial cards.

Atlantic Zeiser is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.

About the Role

This position is remote but will require regular travel across North America including Mexico and Canada, opportunity for travel and training overseas in Europe too. The role is primarily engaged in the installation and service in the field for personalization systems and inline digital print systems. This includes installation, troubleshooting, training, machine validation and in-house service for Atlantic Zeiser customers in the US, Canada and Puerto Rico and other support and service-related activities, as required.

Main Responsibilities include but are not limited to :

Troubleshooting and commissioning mechanical machinery and electrical and software control systems.
Performing preventive and corrective maintenance on equipment.
Performing field installations and providing training at client facilities.
Troubleshooting equipment through phone support to clients.
Creating and organizing documentation and reports for clients and office personnel.
Travel to customer sites, often with little notice.
Interact with customers to explain issues and offer solutions.

What You Need to Be Successful

High level experience in trouble shooting complex machinery.

Strong electrical and software skills (Software download, PLC configuration) and moderate mechanical skills.

Knowledge of IT networks (Ethernet, Router, Gateway, TCP / IP)

Analytical problem-solving skills.

Working knowledge of Microsoft Windows platform, Office Suite (Excel, Word, Outlook), and file management.

Ability to perform preventative or corrective maintenance on robotics systems complex machinery and components.

Background in Form / Fill / Seal Thermoforming, Strip Packaging or Printing card personalization or printing systems preferred.

Necessities

travelling extensively including unscheduled last-minute travel, as well as going abroad outside of the U.S. to customer sites and for trainings.

Reading and understand schematics, assembly drawings, and service manuals.

Making rational decisions under pressure to ensure customer satisfaction.

Interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.

Supporting technical questions and concerns via customer phone contact.

Ability to deal with frequent changes, delays, or unexpected events.

Strong drive toward quality and customer satisfaction.

Willingness to work 8 hour days, including over-time as needed.

Valid driver’s license, passport, and willingness to fly to sites as needed.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things :

Multiple health insurance plan options.

Company paid life insurance.

401k with up to 6% company match.

Paid parental leave.

Company credit card and concur account for expenses during customer visits.

Per diems included in miles reimbursement for driving, working over-time, and when physically on-site at a customer location.

Coesia is an equal opportunity employer and embraces diversity and inclusion.

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