Employee Relations Manager

Overview

Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to be the Employee Relations Manager. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis.  Atlantis has been recognized by Forbes as one of America’s Best Mid-size Employers.

Atlantis is recommended by Forbes Travel Guide with a Four-Star Spa. Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. The Atlantis Steakhouse received Forbes 4 Stars and Bistro Napa restaurant at Atlantis is recommended by Forbes Travel Guide and consistently receives the highest ratings by TripAdvisor.  Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator.

Atlantis was the first casino in northern Nevada to launch an organics recycling program, single-stream recycling program, and biodiesel fuel recycling program, and has been awarded the prestigious top rating of Four Green Globes by the Green Building Initiative (GBI) and is recognized as a property that demonstrates national leadership and excellence in the practice of water, energy, and environmental efficiency to reduce environmental impacts.

Responsibilities

• Serve as the primary advisor to management on employee relations matters, ensuring consistent and fair application of company policies, procedures, and practices.
• Coach leaders on documentation, corrective actions, and performance improvement plans to promote accountability and support team member development.
• Lead and conduct sensitive and complex investigations related to employee complaints, grievances, or policy violations. Provide clear recommendations for resolution and follow-up.
• Assist in the creation and enhancement of HR initiatives that promote positive workplace culture, leadership development, and employee satisfaction.
• Ensure all employee relations activities are aligned with federal, state, and local employment laws. Provide timely updates and training on new regulations and legal trends.
• Conduct exit interviews, compile and analyze data trends, and share insights with leadership to identify retention risks and areas for organizational improvement.
• Recommend innovative HR policies, procedures, and programs that enhance organizational performance, efficiency, and service delivery.
• Assists Director of Human Resources to develop department goals, objectives, and systems. Makes recommendations for closing leadership performance gaps based on Team Member Relations mediation and follow up.
• Under direction of Director of Human Resources, responds to team member relation issues such as complaints, harassment allegations, and civil rights complaints. Performs investigations as necessary and makes recommendations for corrective action.
• Performs other incidental and related duties as required and assigned.

Qualifications

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

• Minimum of 3-5 years’ experience of progressive Human Resources experience, with at least 2 years in an employee relations or managerial capacity.
• Proven ability to establish and maintain effective working relationships at all levels of the organization.
• Strong knowledge of human resources best practices, employee relations strategies, and employment law.
• Experience leading employee investigations and resolving complex workplace issues.
• Excellent written and verbal communication skills, with an ability to present clear, concise, and persuasive information.
• Proficiency in Microsoft Office Suite and HRIS platforms.
• Demonstrated creativity, resourcefulness, and strategic thinking.

CERTIFICATES AND LICENSES:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

DESIRED COMPETENCIES

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

WORK ENVIRONMENT

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.  

***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair and nail colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement