Lead Intake

JOB TITLE:          Lead Intake Staff                                                                               

JOB TYPE:          Full Time                                                                                            

SUPERVISOR:    Intake Coordinator and Operations Manager

SALARY:              $29,120 - $31,200

LOCATION:         Atlantis Behavioral Health Services, 6028 Surety Drive, El Paso, TX 79905

Job Purpose: A combination of clerical and administrative duties as a Lead to the Front Intake.

Job Duties:

The Lead Intake Specialist has a broad range of responsibilities including supervision and providing ongoing training to the intake staff. Communicating with the referral sources, and appropriately utilizing technology to notate patient information/communication. Schedules can vary based on the needs of the branch. A Lead Intake Specialist demonstrates advanced or expert knowledge, skills, and abilities as an Intake Specialist.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries;
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Communicate with referral sources, physicians, or associated staff to ensure documentation is routed to appropriate departments within the program.
• Accurately enters referrals into an appropriate system based on the type of referral obtained.
• Communicates with non-Medicaid patients regarding their financial responsibility, collects payment, and documents in patient records accordingly.
• Answers phone calls in a timely manner and assists callers.
• Demonstrates “lean thinking” for process improvement (e.g. eliminating waste in processes).

• Ensures staff are keeping patient appointments on schedule and are notifying the provider of patient's arrival.
• Ensure staff is trained in answering properly to patients' questions and concerns and maintaining the reception area;
• Excellent communication skills with Doctor or physicians, to complete assigned orders and expedite work results. For Suboxone: Make sure the consumer fills out the necessary paperwork /questionnaires.
• Helps patients in distress by responding to emergencies;
• Available for cross training and allocation to other offices located in El Paso, TX.
• Protects patients' rights by maintaining confidentiality of personal and financial information;
• Maintains operations by following policies and procedures; and reporting needed changes.
• The following inquiries by consumers are those that can be assisted with by MA Intake:
  • Provide information to consumers that is found on EHR such as:
    • Consumer demographics
    • Appointment information
    • Status on prescription sent to pharmacy
    • Pharmacy on file for consumer.
    • Medications prescribed by Provider.
    • Refills available and stated on EHR profile.
    • Confirmation on medical records received, completed, or processed.
    • Confirmation of active insurance.
    • Confirmation on co-pays (transfer or inquire with billing).

  Competency, Skills, and Abilities:

• Ability to appropriately interact with patients, referral sources, and staff.
• Decision Making.
• Analytical and problem-solving skills with attention to detail.
• Strong verbal and written communication.
• Excellent customer service and telephone service skills.
• Proficient computer skills and knowledge of Microsoft Office.
• Ability to prioritize and manage multiple tasks.
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.
• Effective at developing relationships.
• Conflict resolution skills.
• Team leadership skills.

Requirements:

• High School Diploma or equivalency
• Three (3) years’ work related to health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry is required.

• Verbal Communication, Microsoft Office Skills, Bilingual, Professionalism,
• and Administrative Skills.
• Driver license.

Salary : $29,120 - $31,200