Chapter Lead BOA

The Chapter Lead BOA will lead the change at a team level to implement the Business Outcomes Analyst concept. The BOAs in the chapter will be focused on supporting delivery in their squad or project by clarifying requirements, removing obstacles and facilitating workflow and helps ensure the promised outcomes are delivered. They are a blend of business analyst, scrum master, project manager, document writer and cat herder. They are not just an old school business analyst that simply acts as a middleman creating large requirements documents. They are also not purely a hands-off scrum master that only facilitates decisions but has no skin in the game. Likewise, they are not just a single dimensioned project manager focused only on go-live and not value delivery afterwards. They are pragmatic leaders that understand the business strategy and our strategic intent and help ensure the squad is able to deliver the maximum business value possible. They are great communicators and work as bridges between the product owner, project managers, stakeholders and the squad. They facilitate the squad planning and retrospectives to ensure the squad is delivering reliably and is constantly improving. The squad does not report to them, and they must be the champions of building a self-managing team and not creating a single point of failure in themselves. The chapter lead will deliver this transformation within the team and support it through the rest of the department. This means delivering effective change within the BOA chapter and the wider tech team. They will not manage any delivery directly themselves but will lead through others.

All BOAs will report to the chapter lead and they will ensure their team has the rights skills, people and culture to deliver to the OneAtlas strategy. They are accountable for their teams capability and capacity and ensuring BOA resourcing and leadership is appropriate and the correct best practices are place. As well as growing the functional capabilities of the team, they will also focus on performance management, team and individual growth and developing a high performing, high accountability team.

• People leadership of 5 BOAs but this will grow in future
• Career and performance plans in place to build a high performing agile team with internal talent progression
• Develop and implement a clear, strategy to transform to a BOA culture
• Lead a transformation within Tech around documentation and facilitation best practices
• Develop and implement appropriate success metrics and manage team to them
• BOA team resource management plan
• Develop, implement and maintain aligned and used BOA skills matrices and career ladders
• Senior stakeholder management including customers and vendors
• Financially literate and can interpret and make decisions based on P&L and balance sheet
• Support Product Chapter Lead in implementing a product culture
• Support Portfolio Senior Director in implementing an adaptive human centric system of work
• Support Application Development Chapter Lead in implementing an engineering culture
• Create effective onboarding, induction and offboarding processes integrated with the enterprise and Tech ones

• Degree or equivalent experience
• 10 years of experience as a business analyst, project manager, scrum master or product manager
• 5 years of people leadership with direct reports
• 5 years experience in an agile delivery culture
• Experience delivering applications within an automated CI/CD SDLC an advantage
• Experience managing ERPs or Enterprise Platforms an advantage
• Airline or logistics experience an advantage but not essential

Special demands:

• The role will require frequent (~monthly) domestic travel and occasional (annually) international travel

• Experienced influencer and story teller with excellent Oral/Written communication skills
• Highly skilled Workshop facilitation in highly complex and political enterprise level environments
• Flexibility to adapt to a fast paced work environment
• Critical thinking skills
• Self-motivated
• Team player
• Able to build a high performing team culture
• Able to support the implementation an adaptive human centric system of work