Demo

Event Rental Consultant

Atlas Event Group, Inc.
Millbury, MA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 3/29/2025

PRIMARY JOB FUNCTION:

Guide and educate clients through the rental process, from initial inquiry to final follow-ups.

Ensure customer satisfaction and understanding of the rental policies and processes.

Ensure proper customer care and ease of rental.

Maintain knowledge of up-to-date industry trends.

RESPONSIBILITIES:

  • Deliver excellent service to ensure high levels of customer satisfaction
  • Correct customer complaints and concerns into a positive experience
  • Solidify rapport with current customers to ensure repeat business or referrals
  • Answer phones pleasantly and cheerfully
  • Ensure customers are greeted in a warm and welcoming manner
  • Answer and organize emails for efficiency and clarity
  • Respond to customers online
  • Take messages and pass them to the appropriate person and ensure receipt
  • Gather, assemble, and process quote and order information
  • Match rental items and services to customer requests
  • Confirm inventory accuracy and correct inaccuracies
  • Retrieve customer and order information quickly
  • Understand and communicate processes and policies effectively to customers
  • Ensure cleanliness and photo-quality organization of the front desk/showroom
  • Review credit card and online payments to ensure collection
  • Assist with the Customer Pickup Door over lunch breaks or periods of busyness
  • Recommend and make packages for frequently rented items
  • Suggest new products to meet customer needs
  • Suggest new business strategies to attract new customers, expand store traffic, and enhance sales
  • Maintain a steady book of business via organized and consistent client interaction
  • Collaborate with Operations team to ensure complete and successful installations

Metrics:

  • 5-star reviews/referrals
  • Respond to emails and online requests within 1 hours, answer phones within 2 rings
  • Take ownership of challenges and questions before escalating
  • Meeting or exceeding sales projections
  • Reduce number of errors and omissions of rental agreements

Experience Required:

  • Ability to understand and follow specific instructions and procedures
  • Word processing and/or business software experience
  • Skilled in the use of operating basic office equipment
  • Customer service skills
  • Basic math skills
  • Multi-tasking

Experience Preferred:

  • Call Center Experience
  • Events-based Experience

Education Required:

  • High School Diploma or Equivalent

Education Preferred:

  • Some college
  • Degree in marketing, sales, or similar preferred
  • Certification in event rentals, or a similar field

Job Type: Full-time

Pay: $800.00 - $1,079.00 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • On-the-job training
  • Opportunities for advancement
  • Paid time off
  • Professional development assistance
  • Vision insurance

Compensation Package:

  • Hourly pay
  • Overtime pay

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Work Location: In person

Salary : $800 - $1,079

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