What are the responsibilities and job description for the Event Rental Consultant position at Atlas Event Group, Inc.?
PRIMARY JOB FUNCTION:
Guide and educate clients through the rental process, from initial inquiry to final follow-ups.
Ensure customer satisfaction and understanding of the rental policies and processes.
Ensure proper customer care and ease of rental.
Maintain knowledge of up-to-date industry trends.
RESPONSIBILITIES:
- Deliver excellent service to ensure high levels of customer satisfaction
- Correct customer complaints and concerns into a positive experience
- Solidify rapport with current customers to ensure repeat business or referrals
- Answer phones pleasantly and cheerfully
- Ensure customers are greeted in a warm and welcoming manner
- Answer and organize emails for efficiency and clarity
- Respond to customers online
- Take messages and pass them to the appropriate person and ensure receipt
- Gather, assemble, and process quote and order information
- Match rental items and services to customer requests
- Confirm inventory accuracy and correct inaccuracies
- Retrieve customer and order information quickly
- Understand and communicate processes and policies effectively to customers
- Ensure cleanliness and photo-quality organization of the front desk/showroom
- Review credit card and online payments to ensure collection
- Assist with the Customer Pickup Door over lunch breaks or periods of busyness
- Recommend and make packages for frequently rented items
- Suggest new products to meet customer needs
- Suggest new business strategies to attract new customers, expand store traffic, and enhance sales
- Maintain a steady book of business via organized and consistent client interaction
- Collaborate with Operations team to ensure complete and successful installations
Metrics:
- 5-star reviews/referrals
- Respond to emails and online requests within 1 hours, answer phones within 2 rings
- Take ownership of challenges and questions before escalating
- Meeting or exceeding sales projections
- Reduce number of errors and omissions of rental agreements
Experience Required:
- Ability to understand and follow specific instructions and procedures
- Word processing and/or business software experience
- Skilled in the use of operating basic office equipment
- Customer service skills
- Basic math skills
- Multi-tasking
Experience Preferred:
- Call Center Experience
- Events-based Experience
Education Required:
- High School Diploma or Equivalent
Education Preferred:
- Some college
- Degree in marketing, sales, or similar preferred
- Certification in event rentals, or a similar field
Job Type: Full-time
Pay: $800.00 - $1,079.00 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package:
- Hourly pay
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Salary : $800 - $1,079