What are the responsibilities and job description for the Customer Service Representative position at Atlas Home Service?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others. You will handle inquiries, resolve issues, and contribute to customer satisfaction through effective service delivery.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Assist customers with scheduling appointments, modifications, and cancellations.
- Handle outbound calls to follow up on customer feedback or inquiries.
- Maintain detailed records of customer interactions and transactions.
- Resolve customer complaints efficiently and professionally.
- Process payments and manage cash handling as needed.
- Collaborate with team members to improve service processes.
- Uphold company policies and procedures while delivering excellent service.
Skills
- Proven experience in customer support or customer service roles.
- Strong outbound calling skills with a focus on building rapport.
- Sales experience is beneficial for upselling products or services.
- Excellent cash handling skills for processing transactions accurately.
- Proficient typing skills for efficient data entry and communication.
- Strong phone etiquette to ensure professional interactions with customers.
Join our team and play a vital role in delivering outstanding customer experiences!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Alexandria, LA 71301 (Required)
Ability to Relocate:
- Alexandria, LA 71301: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $16