What are the responsibilities and job description for the SERVICE MANAGER position at Atlas Machine And Supply?

Atlas Machine & Supply, Inc., is seeking to hire a Service Manager for our Nashville, Tennessee location. This position is responsible for managing branch operations and Service Technicians on a daily basis.

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

Cover and Move (Teamwork and Support) : We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
Simple (Clarity and Communication) : Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
Prioritize and Execute (Efficiency and Focus) : We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
Decentralized Command (Empowerment and Trust) : Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company’s mission while fostering innovation and accountability.

ESSENTIAL RESPONSIBILITIES :

Technician Management

Collaborate with dispatcher to manage day to day schedule or service technicians to 85% utilization and maximum profitability.

Manage service technicians ensuring proper conduct, tasks, safety, and etiquette with customer.

Communicate with technicians on schedules, issues, or concerns.

Monitor and approve purchased items related to emergency service jobs and non- stock items.

Atlas Customer Management

Communicate with customers on schedules, issues, or concerns

Quote service repairs as needed

Timely review and billing of service jobs

Collaborate with the Service Agreement Coordinator to maximize efficiency of preventative maintenance schedules

Accountable for service technician compliance to company established directives

Perform other duties as assigned by management or in accordance with Atlas bylaws

Collaborate with sales, customers, and other key members to develop solutions

Develop and execute solutions to customer issues in a timely manner

Develop relationships with customers, maintain and improve attachment rate

Proper and timely communication across all channels

Ensure accurate purchase order capture and effective management of open jobs

Available for on call rotation for managers for afterhours emergency calls

Requirements :

Knowledge and experience in industrial Air Compressor systems preferred

Education : High School diploma, (GED) or a minimum 3-years’ experience in air compressor industry

Management experience preferred but not required

Strong ability to manage timelines and complete assigned tasks efficiently

Excellent interpersonal, written, and verbal communication skills

Strong problem-solving skills, including data analysis and solution development

Critical thinking ability with a focus on logical reasoning and decision-making

Proficiency in Microsoft Office Suite and general computer applications

Ability to understand, prepare and present reports as needed

Benefits :

401(k) Retirement plan

401(k) Company Matching

Health, Dental, and Vision insurance

Company-paid life insurance, short / long-term disability insurance

Employee assistance program

Flexible spending account

Paid time off

Parental leave

Holiday pay

It is Atlas’ Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.

Compensation details : 75000-95000 Yearly Salary

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