What are the responsibilities and job description for the Customer Support Representative (CSR) position at Atlas Marketing Solutions?
We are seeking to expand our Customer Support Representative (CSR) Team!
Our company works with a telecommunications program, which is a government-funded wireless service that allows us to work with individuals in underserved communities delivering affordable communication products. Through the program, we are able to enroll and give certain individuals in these communities free communications devices so that they are able to raise their socio-economic status.
As a Customer Support Representative (CSR), you will:
We are looking for our Customer Support Representative (CSR) to:
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Our company works with a telecommunications program, which is a government-funded wireless service that allows us to work with individuals in underserved communities delivering affordable communication products. Through the program, we are able to enroll and give certain individuals in these communities free communications devices so that they are able to raise their socio-economic status.
As a Customer Support Representative (CSR), you will:
- Follow up directly with members of the community on a daily basis
- Become an expert on the program and be able to educate and inform participants
- Learn our systems to be able to enroll participants in the Federal Lifeline Program
- Upsell participants on any accessories that may be beneficial to the participant
- Fully understand the goals of the Federal Lifeline Program and our partnership
- Maintain detailed records of program participants and daily communications with members of the community
- Work daily as a team in order to further the goals of the company
We are looking for our Customer Support Representative (CSR) to:
- Have a minimum of GED/high school equivalent
- Have experience in a customer service, sales, or applicable customer-facing position
- Possess an intense drive and desire for success
- Thrive in building relationships, communicating with different types of people, and helping people in our local communities
- Operate with the highest level of integrity, honesty and transparency
- Constantly push the needle forward, challenge the status quo and reach to exceed performance expectations
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